#27949 · INCIDENCIA CAJA CENTRAL
ID interno: 10918000008615717
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Hardware
Subcategoría
Nedap
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
9/8/25, 10:06
Resuelto
11/8/25, 13:02
Actualizado
13/8/25, 14:01
Asignado
Aug 11, 2025 01:54 PM
Respondido
Aug 11, 2025 03:02 PM
Completado
Aug 13, 2025 04:01 PM
First resp. due
Aug 12, 2025 08:00 AM
Due by
Aug 13, 2025 08:00 AM
Tiempo de resolución
50.9 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Hola buenos días,
Les escribo para informar de un problema con el sistema de cobro de la caja central de la tienda. No reconoce las etiquetas y el sistema queda bloqueado al intentar procesarlas. Ya lo reiniciamos, desconectamos y conectamos los cables del lector de etiquetas,
y nos pusimos en contacto con vosotros por teléfono para resolver la incidencia, sin éxito.
El programa sigue sin responder correctamente, por lo que no es posible utilizarlo para realizar cobros con el lector de etiquetas.
Quedo atenta a sus indicaciones.
Muchas gracias,
Un saludo
Resolución
Ya se ha solucionado la incidencia.
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