#27850 · DIFERENCIAS INVENTARIO OVIEDO 05.08.2025
ID interno: 10918000008589001
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Inventarios
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
5/8/25, 7:52
Resuelto
5/8/25, 8:27
Actualizado
7/8/25, 8:58
Asignado
Aug 5, 2025 10:18 AM
Respondido
Aug 5, 2025 10:27 AM
Completado
Aug 7, 2025 10:58 AM
First resp. due
Aug 6, 2025 09:52 AM
Due by
Aug 7, 2025 09:52 AM
Tiempo de resolución
0.6 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Hola chicos,
Os adjunto las diferencias del inventario realizado esta mañana en la tienda de Oviedo.
Lo remito a
@Soporte porque ya es la segunda semana consecutiva que hay diferencias en negativo que me salen una vez ya validado el inventario pero que no me pide la Zebra para leer mientras estoy haciéndolo. Hay varias que son pedidos online devueltos en tienda (no
puedo asegurar si lo son todos porque solo hay algunos que recuerdo al 100x100). Os he marcado estas referencias en amarillo y he hecho los ajustes correspondientes para que el stock se ajuste a la realidad.
Además, como ya ha comentado
@Olatz Iglesias, a nosotras no nos aparece en la Zebra la opción para cambiar el estado de la etiqueta una vez nos traen una prenda devuelta de online (creo que os adjuntó video).
¿Podríamos revisar este tema?
Si necesitáis que llevemos un control de las devoluciones que nos van haciendo de online decirnos y lo vamos anotando durante esta semana de cara a las comprobaciones del inventario de la semana que viene.
El resultado del inventario ha sido de 99,2%
Por otro lado, aprovecho para comentaros que la nueva gestión de las etiquetas de taras ha sido correcta. Los traspasos que habíamos hecho y habíamos cambiado el estado de la etiqueta a "dañada" (en vez de destruirla) no nos las ha leído en el inventario.
Muchas gracias,
Un saludo.
Miriam.
Resolución
Buenos días, Mirian:
Llevamos un par de semanas haciendo seguimiento al tema del cambio de estado de las etiquetas que nos comentasteis. Al estar gestionado directamente desde Logística, nos ha llevado un tiempo detectar exactamente qué podía estar fallando en el proceso de cambio de estado de "online" a "tienda".
Nos hemos reunido directamente con Nedap para encontrar una solución, y por fin ayer nos confirmaron que ya han hecho los ajustes necesarios. A partir de hoy, deberíais poder hacer el cambio de estado de las etiquetas de C&C sin problema.
En caso de que siga fallando, por favor avísame para que podamos revisarlo de inmediato.
Muchas gracias, como siempre, por vuestro feedback y colaboración, que nos ayuda muchísimo a mejorar.
Un saludo,
Eliana Garcia
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><p>Buenos días, Mirian:<br /></p><p>Llevamos un par de semanas haciendo seguimiento al tema del cambio de estado de las etiquetas que nos comentasteis. Al estar gestionado directamente desde Logística, nos ha llevado un tiempo detectar exactamente qué podía estar fallando en el proceso de cambio de estado de "online" a "tienda".<br /></p><p>Nos hemos reunido directamente con Nedap para encontrar una solución, y por fin ayer nos confirmaron que ya han hecho los ajustes necesarios. A partir de hoy, deberíais poder hacer el cambio de estado de las etiquetas de C&C sin problema.<br /></p><p>En caso de que siga fallando, por favor avísame para que podamos revisarlo de inmediato.<br /></p><p>Muchas gracias, como siempre, por vuestro feedback y colaboración, que nos ayuda muchísimo a mejorar.<br /></p><p></p><div>Un saludo,<br /></div><div>Eliana Garcia</div><p></p><div><br /></div></div>",
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_8748156087769905355_parse_906359093831077450\">\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1132696455elementToProof\">\nHola chicos,</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1132696455elementToProof\">\n<br />\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1132696455elementToProof\">\nOs adjunto las diferencias del inventario realizado esta mañana en la tienda de Oviedo.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1132696455elementToProof\">\n<br />\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1132696455elementToProof\">\nLo remito a <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_1132696455tWKOu x_1132696455mention x_1132696455ms-bgc-nlr x_1132696455ms-fcl-b\" id=\"x_1132696455OWAAM2510\" href=\"mailto:soporte@browniespain.com\">\n@Soporte</a> porque ya es la segunda semana consecutiva que hay diferencias en negativo que me salen una vez ya validado el inventario pero que no me pide la Zebra para leer mientras estoy haciéndolo. Hay varias que son pedidos online devueltos en tienda (no\n puedo asegurar si lo son todos porque solo hay algunos que recuerdo al 100x100). Os he marcado estas referencias en amarillo y he hecho los ajustes correspondientes para que el stock se ajuste a la realidad.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1132696455elementToProof\">\n<br />\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1132696455elementToProof\">\nAdemás, como ya ha comentado <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_1132696455tWKOu x_1132696455mention x_1132696455ms-bgc-nlr x_1132696455ms-fcl-b\" id=\"x_1132696455OWAAM433217\" href=\"mailto:olatz.iglesias@browniespain.com\">\n@Olatz Iglesias</a>, a nosotras no nos aparece en la Zebra la opción para cambiar el estado de la etiqueta una vez nos traen una prenda devuelta de online (creo que os adjuntó video).</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1132696455elementToProof\">\n<br />\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1132696455elementToProof\">\n¿Podríamos revisar este tema?</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1132696455elementToProof\">\n<br />\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1132696455elementToProof\">\nSi necesitáis que llevemos un control de las devoluciones que nos van haciendo de online decirnos y lo vamos anotando durante esta semana de cara a las comprobaciones del inventario de la semana que viene.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1132696455elementToProof\">\n<br />\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1132696455elementToProof\">\nEl resultado del inventario ha sido de 99,2%</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1132696455elementToProof\">\n<br />\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1132696455elementToProof\">\nPor otro lado, aprovecho para comentaros que la nueva gestión de las etiquetas de taras ha sido correcta. Los traspasos que habíamos hecho y habíamos cambiado el estado de la etiqueta a "dañada" (en vez de destruirla) no nos las ha leído en el inventario.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1132696455elementToProof\">\n<br />\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1132696455elementToProof\">\n<br />\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1132696455elementToProof\">\nMuchas gracias,</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1132696455elementToProof\">\nUn saludo.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1132696455elementToProof\">\n<br />\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1132696455elementToProof\">\nMiriam.</div>\n<div id=\"x_1132696455Signature\">\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<p style=\"margin:0cm; font-family:Calibri, sans-serif; font-size:11pt\"><span style=\"font-family:HelveticaNeue\"><b>Brownie Oviedo</b><br />\nC/Uría, 16</span></p>\n<p style=\"margin:0cm; font-family:Calibri, sans-serif; font-size:11pt\"><span style=\"font-family:HelveticaNeue\">C.P: 33003 , Oviedo<br />\n</span><span style=\"font-family:HelveticaNeue; color:rgb(0, 120, 212)\"><u><a target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:rgb(0, 120, 212); margin-top:0px; margin-bottom:0px\" class=\"x_1132696455OWAAutoLink\" id=\"x_1132696455OWA495077bb-da22-b39f-24cf-f850175048b8\" href=\"http://www.browniespain.com/\">www.browniespain.com</a></u></span></p>\n<p style=\"margin:0cm; font-family:Calibri, sans-serif; font-size:11pt\"><span style=\"font-family:HelveticaNeue; color:rgb(0, 120, 212)\">T. +34 985 75 75 67</span></p>\n<p style=\"margin:0cm; font-family:Calibri, sans-serif; font-size:11pt\"> </p>\n</div>\n</div>",
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