#27814 · Eliminacion PT
ID interno: 10918000008563371
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Software
Subcategoría
Nedap
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
2/8/25, 9:40
Resuelto
4/8/25, 7:41
Actualizado
6/8/25, 7:58
Asignado
Aug 4, 2025 08:13 AM
Respondido
Aug 4, 2025 09:41 AM
Completado
Aug 6, 2025 09:58 AM
First resp. due
Aug 5, 2025 08:00 AM
Due by
Aug 6, 2025 08:00 AM
Tiempo de resolución
46.0 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenos días, el pasado 29/07/25 Fuencarral nos hizo un traspaso erróneo, ya que era para ECI salamanca.
Ya lo hemos solucionado con las compañeras de allí, hemos creado un nuevo PT y ellas han recepcionado. Pero nosotras no lo validamos, por tanto lo hemos eliminado en el terminal de "recepciones pendientes", pero en nedap y en la zebra sigue saliendo, si por
favor nos lo pudierais eliminar.
Es PT500294
Muchas gracias
Un saludo
Resolución
Hola chicas
Ya esta el PT solicitado eliminado.
Un saludo.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Hola chicas<br /></div><div><br /></div><div>Ya esta el PT solicitado eliminado.<br /></div><div><br /></div><div>Un saludo.</div></div>",
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"name": "Eliana Garcia",
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},
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"id": "10918000000174683"
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"first_name": "Eliana",
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_8173036138510647816_parse_911218025833750071\">\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_106975477elementToProof\">\nBuenos días, el pasado 29/07/25 Fuencarral nos hizo un traspaso erróneo, ya que era para ECI salamanca. </div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_106975477elementToProof\">\nYa lo hemos solucionado con las compañeras de allí, hemos creado un nuevo PT y ellas han recepcionado. Pero nosotras no lo validamos, por tanto lo hemos eliminado en el terminal de "recepciones pendientes", pero en nedap y en la zebra sigue saliendo, si por\n favor nos lo pudierais eliminar.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_106975477elementToProof\">\nEs <span style=\"color:rgb(0, 119, 220)\"><a target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:rgb(0, 119, 220); text-align:left\" class=\"x_106975477OWAAutoLink x_106975477elementToProof\" id=\"x_106975477LPlnkOWA73949fc0-ed09-f309-9fa1-954434072b77\" href=\"https://idcloud.nedapretail.com/stores/552864/incoming_shipments/aHR0cDovL25lZGFwcmV0YWlsLmNvbS9vYmovYjIzNjVhZDMtNDQxNy00MDQxLWFhNTUtMDQ4NjZlNDg3YzM1LlBUNTAwMjk0\">PT500294</a></span></div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_106975477elementToProof\">\n<br />\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_106975477elementToProof\">\nMuchas gracias</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_106975477elementToProof\">\nUn saludo</div>\n</div>",
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"value": "1754460002901",
"display_value": "Aug 6, 2025 08:00 AM"
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"id": "10918000000044001",
"name": "Éxito"
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"value": "1754127648967",
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"id": "10918000000010007",
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