#27782 · Vale clienta, supuestamente perdido
ID interno: 10918000008563035
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
31/7/25, 14:04
Resuelto
31/7/25, 14:27
Actualizado
2/8/25, 14:56
Asignado
Jul 31, 2025 04:26 PM
Respondido
Jul 31, 2025 04:26 PM
Completado
Aug 2, 2025 04:56 PM
First resp. due
Aug 1, 2025 04:04 PM
Due by
Aug 4, 2025 04:04 PM
Tiempo de resolución
0.4 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Marc De Mena
Descripción
Buenas tardes, de nuevo una clienta nos comenta que ha perdido un vale, que si podemos conseguírselo de nuevo porque asegura que tenía todavía saldo dentro.
Adjuntamos el ticket que nos enseña la clienta, en el que dice que gastó parte del importe total. Es cierto que no nos cuadra, ya que se ve cómo ha abonado parte de la compra con el vale y otra parte con diferente método, por lo que no tiene sentido. Pero si
nos pudierais comprobar que ese vale está vacío.
Realmente es muy buena clienta y no queremos salir a mal con ella.
Muchas gracias.
Un saludo
Resolución
Revisada la información de generación y consumo del vale indicado.
JSON crudo (detalle completo)
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"name": "Marc De Mena",
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"last_name": "De Mena Tomé",
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{
"id": "10918000008563043",
"name": "d2584d96-daa7-4ba1-9da7-7888770bb3ae.jpeg",
"size": "249552",
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_8440868514871087475_parse_1133086084582439328\">\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_815495534elementToProof\">\nBuenas tardes, de nuevo una clienta nos comenta que ha perdido un vale, que si podemos conseguírselo de nuevo porque asegura que tenía todavía saldo dentro.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_815495534elementToProof\">\n<br />\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_815495534elementToProof\">\nAdjuntamos el ticket que nos enseña la clienta, en el que dice que gastó parte del importe total. Es cierto que no nos cuadra, ya que se ve cómo ha abonado parte de la compra con el vale y otra parte con diferente método, por lo que no tiene sentido. Pero si\n nos pudierais comprobar que ese vale está vacío.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_815495534elementToProof\">\n<br />\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_815495534elementToProof\">\nRealmente es muy buena clienta y no queremos salir a mal con ella.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_815495534elementToProof\">\n<br />\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_815495534elementToProof\">\nMuchas gracias.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_815495534elementToProof\">\nUn saludo</div>\n</div>",
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"id": "10918000001574383",
"name": "Vales / Tarjetas Regalo"
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"id": "10918000000044001",
"name": "Éxito"
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}