#27780 · ERROR IMPORTE VALE SANTANDER NEW
ID interno: 10918000008563007
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
31/7/25, 12:41
Resuelto
1/8/25, 12:00
Actualizado
3/8/25, 12:57
Asignado
Aug 1, 2025 08:30 AM
Respondido
Aug 1, 2025 02:00 PM
Completado
Aug 3, 2025 02:57 PM
First resp. due
Aug 1, 2025 02:41 PM
Due by
Aug 4, 2025 02:41 PM
Tiempo de resolución
23.3 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas tardes,
Una clienta quería canjear un vale que nos traía con importe de 65,90€ y con número de vale M007074000913, emitido el día 10/01/2025 a las 17:57:01 en nuestra tienda.
Al ir a pasarlo por el Tpv de manera habitual para descontarlo del importe de compra que se llevaba, nos salía como que el importe real de ese vale era de 6€.
Os adjunto foto del vale y de su consulta de saldo.
¿Nos podríais decir por favor los movimientos que se han hecho con él para ver si es que ya ha sido canjeado, o, si es porque ha habido un error con él?
Muchas gracias,
Saludos,
Rocío.
Resolución
Hola chicas
El vale se ha canjeado mal, por lo que al usarlo no salió un numero nuevo. Os adjunto el movimiento de este vale, si que tiene saldo pero solo dispone de 6 euros.
Es decir el numero de vale es el mismo pero con la cantidad que os indico.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Hola chicas<br /></div><div><br /></div><div>El vale se ha canjeado mal, por lo que al usarlo no salió un numero nuevo. Os adjunto el movimiento de este vale, si que tiene saldo pero solo dispone de 6 euros.<br /></div><div>Es decir el numero de vale es el mismo pero con la cantidad que os indico.</div><div><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=5731010&ACTION=FILE\" orig_width=\"1854\" orig_height=\"473\" width=\"400\" height=\"102\"><br /></div></div>",
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"name": "Eliana Garcia",
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_3907811204550738662_parse_408554946436606399\">\n<div class=\"x_816813128WordSection1\">\n<p class=\"MsoNormal\">Buenas tardes,</p>\n<p class=\"MsoNormal\">Una clienta quería canjear un vale que nos traía con importe de 65,90€ y con número de vale\n<b>M007074000913</b>, emitido el día 10/01/2025 a las 17:57:01 en nuestra tienda.</p>\n<p class=\"MsoNormal\">Al ir a pasarlo por el Tpv de manera habitual para descontarlo del importe de compra que se llevaba, nos salía como que el importe real de ese vale era de 6€.</p>\n<p class=\"MsoNormal\">Os adjunto foto del vale y de su consulta de saldo.</p>\n<p class=\"MsoNormal\"><u>¿Nos podríais decir por favor los movimientos que se han hecho con él para ver si es que ya ha sido canjeado, o, si es porque ha habido un error con él?</u></p>\n<p class=\"MsoNormal\">Muchas gracias,</p>\n<p class=\"MsoNormal\">Saludos,</p>\n<p class=\"MsoNormal\">Rocío.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"><img width=\"480\" height=\"640\" style=\"width:5in; height:6.6666in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5723003&ACTION=FILE\" alt=\"image0.jpeg\"> \n<img width=\"480\" height=\"640\" style=\"width:5in; height:6.6666in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5723004&ACTION=FILE\" alt=\"image1.jpeg\"></p>\n</div>\n</div>",
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"id": "10918000001574383",
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