#27734 · LISTADO DE DIFERENCIAS INVENTARIO SANTANDER NEW
ID interno: 10918000008517067
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Inventarios
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
29/7/25, 10:18
Resuelto
29/7/25, 10:24
Actualizado
31/7/25, 10:56
Asignado
Jul 29, 2025 12:22 PM
Respondido
Jul 29, 2025 12:24 PM
Completado
Jul 31, 2025 12:56 PM
First resp. due
Jul 30, 2025 12:18 PM
Due by
Jul 31, 2025 12:18 PM
Tiempo de resolución
0.1 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenos días,
Os adjunto el listado de diferencias del inventario que hemos realizado hoy en la tienda de Santander New.
El resultado ha sido de 95,1%.
Hemos comprobado que la mayoría de los positivos que aparecen en el inventario son porque la pala ha leído parte de la mercancía a pesar que el trasportista dejo la mercancía en tienda y no en almacén.
Un saludo.
Resolución
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