#27717 · RV: EXT:
ID interno: 10918000008481835
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Incidencia Online
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tienda Hermosilla (MAD)
Request Type
Incidencia
Creado
28/7/25, 15:33
Resuelto
29/7/25, 10:30
Actualizado
31/7/25, 10:56
Asignado
Jul 29, 2025 09:17 AM
Respondido
Jul 29, 2025 12:30 PM
Completado
Jul 31, 2025 12:56 PM
First resp. due
Jul 29, 2025 05:33 PM
Due by
Jul 30, 2025 05:33 PM
Tiempo de resolución
18.9 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas tardes,
Hemos intentado cambiar el estado de las devoluciones y alguna de ellas nos ha dejado con normalidad, pero en otras sucede esto que os enviamos.
Muchas gracias,
Un saludo😊
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
Resolución
Hola chicas
Muchas gracias, hoy tengo seguimiento de esto y vuestro video me viene fenomenal, en cuanto a esto las etiquetas que no os deje cambiar de estado por favor haced una nueva en lo que nos resuelven esta incidencia.
Un saludo.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Hola chicas<br /></div><div><br /></div><div>Muchas gracias, hoy tengo seguimiento de esto y vuestro video me viene fenomenal, en cuanto a esto las etiquetas que no os deje cambiar de estado por favor haced una nueva en lo que nos resuelven esta incidencia.<br /></div><div><br /></div><div>Un saludo.</div></div>",
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