#27634 · RV: EXT: Paid 4 times
ID interno: 10918000008456321
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Hardware
Subcategoría
Datáfonos
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
23/7/25, 16:33
Resuelto
24/7/25, 9:40
Actualizado
26/7/25, 9:53
Asignado
Jul 24, 2025 08:47 AM
Respondido
Jul 24, 2025 11:40 AM
Completado
Jul 26, 2025 11:53 AM
First resp. due
Jul 25, 2025 08:00 AM
Due by
Jul 28, 2025 08:00 AM
Tiempo de resolución
17.1 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas tarde Eliana,
Nos han mandado este correo de una transacción que pasó ayer cuando la caída del sistema.
Parece que se le ha cobrado las 4 veces que se intentó cobrar y al final se le cobró en efectivo.
¿Se le podría hacer la devolución?
Muchas gracias,
Saludos
Equipo Maisonnave
De: Elisabeth Surlien Navjord <esurlien@hotmail.com>
Enviado el: miércoles, 23 de julio de 2025 15:51
Para: Alicante <alicante@browniespain.com>
Asunto: EXT: Paid 4 times
Hello. I bought a short estrellas bord Marino 42 in your shop in Alicante yesterday. The Item was 49,90 euros. We tried the bank terminal 4 times. All declined. The shop manager said that the amount was not charged to our card, so we payed cash and left. The 49,9 euros was reserved to our card 4 times. Today we see that we have been charged 4 times on the card. Please see the attached Images from the ticket and our creditcard.
Please return 199,6 Euro back on our credit card.
Best regards, Elisabeth Navjord
Phone: +4795053132.
Sendt fra min iPhone
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
Resolución
Hola Chicas
Se ha solicitado la devolución del dinero, comunicadle a la clienta que esta efectuada la devolucion y tardaran unos 4 dias en verse reflejado en su banco y de mas ventas que hemos visto que se han cobrado muchísimas veces.
Un saludo.
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Hola Chicas<br /></div><div><br /></div><div>Se ha solicitado la devolución del dinero, comunicadle a la clienta que esta efectuada la devolucion y tardaran unos 4 dias en verse reflejado en su banco y de mas ventas que hemos visto que se han cobrado muchísimas veces.<br /></div><div><br /></div><div>Un saludo.<br /></div><div><br /></div><div><br /></div></div>",
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_7894839943056929940_parse_5538792312395613579\">\n<div class=\"x_1952075782WordSection1\">\n<p class=\"MsoNormal\"><span style=\"\">Buenas tarde Eliana,\n</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\">Nos han mandado este correo de una transacción que pasó ayer cuando la caída del sistema.\n</span></p>\n<p class=\"MsoNormal\"><span style=\"\">Parece que se le ha cobrado las 4 veces que se intentó cobrar y al final se le cobró en efectivo.\n</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\">¿Se le podría hacer la devolución?\n</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\">Muchas gracias, \n</span></p>\n<p class=\"MsoNormal\"><span style=\"\">Saludos</span></p>\n<p class=\"MsoNormal\"><span style=\"\">Equipo Maisonnave \n</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">De:</span></b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> Elisabeth Surlien Navjord <esurlien@hotmail.com>\n<br />\n<b>Enviado el:</b> miércoles, 23 de julio de 2025 15:51<br />\n<b>Para:</b> Alicante <alicante@browniespain.com><br />\n<b>Asunto:</b> EXT: Paid 4 times</span></p>\n</div>\n</div>\n<p class=\"MsoNormal\"> </p>\n<div>\n<p class=\"MsoNormal\"> </p>\n</div>\n<div>\n<p class=\"MsoNormal\">Hello. I bought a short estrellas bord Marino 42 in your shop in Alicante yesterday. The Item was 49,90 euros. We tried the bank terminal 4 times. All declined. The shop manager said that the amount was not charged to our card, so we payed\n cash and left. The 49,9 euros was reserved to our card 4 times. Today we see that we have been charged 4 times on the card. Please see the attached Images from the ticket and our creditcard.</p>\n</div>\n<div>\n<p class=\"MsoNormal\"> </p>\n</div>\n<div>\n<p class=\"MsoNormal\">Please return 199,6 Euro back on our credit card.</p>\n</div>\n<div>\n<p class=\"MsoNormal\"> </p>\n</div>\n<div>\n<p class=\"MsoNormal\">Best regards, Elisabeth Navjord</p>\n</div>\n<div>\n<p class=\"MsoNormal\">Phone: +4795053132.</p>\n</div>\n<div>\n<p class=\"MsoNormal\"> </p>\n</div>\n<div>\n<p class=\"MsoNormal\"><img width=\"1179\" height=\"951\" style=\"width:12.2812in; height:9.9062in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5639104&ACTION=FILE\"><img width=\"1512\" height=\"2016\" style=\"width:15.75in; height:21in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5639105&ACTION=FILE\"></p>\n</div>\n<div>\n<p class=\"MsoNormal\"> </p>\n<div>\n<p class=\"MsoNormal\">Sendt fra min iPhone</p>\n</div>\n</div>\n<div style=\"border:solid rgb(156, 101, 0) 1pt; padding:2pt 2pt 2pt 2pt\">\n<p class=\"MsoNormal\" style=\"line-height:12pt; background:rgb(255, 235, 156)\"><span style=\"font-size:10pt; font-family:"Calibri", sans-serif; color:rgb(156, 101, 0)\">ATENCIÓN:</span><span style=\"font-size:10pt; font-family:"Calibri", sans-serif; color:black\"> Este correo electrónico\n se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</span></p>\n</div>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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