#27630 · RV: EXT:
ID interno: 10918000008456241
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tienda Hermosilla (MAD)
Request Type
Incidencia
Creado
23/7/25, 13:10
Resuelto
24/7/25, 12:13
Actualizado
26/7/25, 12:53
Asignado
Jul 24, 2025 08:49 AM
Respondido
Jul 24, 2025 02:13 PM
Completado
Jul 26, 2025 02:53 PM
First resp. due
Jul 24, 2025 03:10 PM
Due by
Jul 25, 2025 03:10 PM
Tiempo de resolución
23.1 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas tardes,
Esta mañana una clienta quiso pagar con este vale y no pudo porque consta como gastado.
Nos comenta que compró algo y le dimos ese vale por lo que creo que en vez de darle el vale nuevo que se generó le dimos el antiguo.
La fecha del vale antiguo el 20/12/2024 y la segunda compra el 13/03/2025
Si pudierais recuperarnos ese vale para que lo pueda gastar por favor.
Muchas gracias,
Un saludo😊
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
Resolución
Hola chicas
Adjunto el ticket con el vale antiguo y el vale nuevo.
Un saludo.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Hola chicas<br /></div><div><br /></div><div>Adjunto el ticket con el vale antiguo y el vale nuevo.<br /></div><div><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=5667026&ACTION=FILE\" orig_width=\"717\" orig_height=\"738\" width=\"717\" height=\"738\"><br /></div><div>Un saludo.</div></div>",
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