#27531 · Vales
ID interno: 10918000008319749
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
18/7/25, 15:41
Resuelto
21/7/25, 7:27
Actualizado
23/7/25, 7:52
Asignado
Jul 21, 2025 09:04 AM
Respondido
Jul 21, 2025 09:27 AM
Completado
Jul 23, 2025 09:52 AM
First resp. due
Jul 21, 2025 05:41 PM
Due by
Jul 22, 2025 05:41 PM
Tiempo de resolución
63.8 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas tardes,
Por otro lado, teníamos pendiente abrir incidencia,
como comentabais en mails anteriores en relación a los vales en nuestro caso nunca desde que abrimos la tienda se reimprime un nuevo vale cuando el cliente no lo canjea por completo, es decir, si tienen un vale de 100€ y gastan 50€, no sale de nuevo un vale,
nosotras le damos a consulta de vale y le grapamos el saldo que le queda al vale inicial.
Un saludo!
Resolución
Buenos dias
hemos revisado y esta correcto todo, lo que si que hemos visto respecto a los canjeos es que estais utilizando a la inversa los procedimientos de tarjeta regalo y vales
Os enviamos dos videos de los procedimientos.
Quedamos atentos.
JSON crudo (detalle completo)
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_1072470805326810807_parse_5231678278539389529\">\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1802047249elementToProof\">\nBuenas tardes, </div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1802047249elementToProof\">\n<br />\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1802047249elementToProof\">\nPor otro lado, teníamos pendiente abrir incidencia,</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1802047249elementToProof\">\ncomo comentabais en mails anteriores en relación a los vales en nuestro caso nunca desde que abrimos la tienda se reimprime un nuevo vale cuando el cliente no lo canjea por completo, es decir, si tienen un vale de 100€ y gastan 50€, no sale de nuevo un vale,\n nosotras le damos a consulta de vale y le grapamos el saldo que le queda al vale inicial.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1802047249elementToProof\">\n<br />\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1802047249elementToProof\">\nUn saludo! </div>\n</div>",
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