#27499 · DESCUADRE DE CAJA DÍA 16/07/2025
ID interno: 10918000008319321
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Error personal tienda
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tienda Hermosilla (MAD)
Request Type
Incidencia
Creado
17/7/25, 13:52
Resuelto
18/7/25, 6:48
Actualizado
20/7/25, 7:11
Asignado
Jul 18, 2025 08:35 AM
Respondido
Jul 18, 2025 08:48 AM
Completado
Jul 20, 2025 09:11 AM
First resp. due
Jul 18, 2025 03:52 PM
Due by
Jul 21, 2025 03:52 PM
Tiempo de resolución
16.9 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas tardes,
Ayer por la noche tuvimos un descuadre de cajas de 20€ en efectivo y hoy revisando todo he visto que este vale que canjeamos ayer no debimos de canjearlo bien ya que, lo hemos revisado y sale con ese saldo, creo que debimos dar por error a efectivo en vez de vale.
Si pudieras revisarlo por favor para que esta noche en el ingreso no ingresemos esos 20 € y ya no nos descuadren.
Muchas gracias, un saludo😊
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
Resolución
Buenos días,
Cerramos ticket ya que el departamento de cierres esta informado.
Un saludo.
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_3171548844996514449_parse_8224287436106436761\">\n<div class=\"x_1825706420WordSection1\">\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> </span></p>\n</div>\n</div>\n<p class=\"MsoNormal\">Buenas tardes, </p>\n<p class=\"MsoNormal\"><span style=\"font-family:"Calibri", sans-serif\">Ayer por la noche tuvimos un descuadre de cajas de 20€ en efectivo y hoy revisando todo he visto que este vale que canjeamos ayer no debimos de canjearlo bien ya que, lo hemos revisado y sale\n con ese saldo, creo que debimos dar por error a efectivo en vez de vale.</span></p>\n<p class=\"MsoNormal\"><span style=\"font-family:"Calibri", sans-serif\">Si pudieras revisarlo por favor para que esta noche en el ingreso no ingresemos esos 20 € y ya no nos descuadren.</span></p>\n<p class=\"MsoNormal\"><span style=\"font-family:"Calibri", sans-serif\">Muchas gracias, un saludo</span><span style=\"font-family:"Segoe UI Emoji", sans-serif\">😊</span><span style=\"font-family:"Calibri", sans-serif\"></span></p>\n<div>\n<p class=\"MsoNormal\"><img width=\"3025\" height=\"4032\" style=\"width:31.5104in; height:42in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5521149&ACTION=FILE\"></p>\n</div>\n<div style=\"border:solid rgb(156, 101, 0) 1pt; padding:2pt 2pt 2pt 2pt\">\n<p class=\"MsoNormal\" style=\"line-height:12pt; background:rgb(255, 235, 156)\"><span style=\"font-size:10pt; font-family:"Calibri", sans-serif; color:rgb(156, 101, 0)\">ATENCIÓN:</span><span style=\"font-size:10pt; font-family:"Calibri", sans-serif; color:black\"> Este correo electrónico\n se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</span></p>\n</div>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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