#27465 · ERROR EN CARGA STOCK SANTANDER NEW

ID interno: 10918000008309345

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Estado

Cerrada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Business Central

Subcategoría

Procedimientos BC

Tipo

Incidencia

Canal

CAU

SLA

SLA Soporte TIENDAS

Grupo

Brownie (Tiendas)

Site

TIENDAS

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Santander

Técnico

Eliana Garcia

Departamento

Tiendas

Request Type

Incidencia

Creado

16/7/25, 14:08

Resuelto

17/7/25, 9:11

Actualizado

19/7/25, 10:10

Asignado

Jul 17, 2025 08:01 AM

Respondido

Jul 17, 2025 11:11 AM

Completado

Jul 19, 2025 12:10 PM

First resp. due

Jul 17, 2025 04:08 PM

Due by

Jul 18, 2025 04:08 PM

Tiempo de resolución

19.0 h

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

Sí

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: Eliana Garcia

Descripción

Buenas tardes,

 

 

En la recepción de la mercancía nos dio 100% con lo que no había ninguna incidencia de lectura, os lo mostramos en la imagen:

 

En cambio, hay artículos que pertenecen a este nº de matrícula (014000117054) que no se han cargado en stock. Os pongo ejemplo:

 

  • Sudadera raya tejida print espalda W26-0727-002-505 TS 6 und (PT494712)

 

Como veis en la imagen, sale una recepción con fecha de 15/07 (ayer) en la que han llegado 6 und de la talla S, pero luego aparece un ajuste negativo de las mismas unidades (que no se ha hecho en ningún momento).

 

 

Además, hoy se ha vendido una unidad, y no aparece en los movimientos que veis arriba, pero si sale si miramos un listado de ventas de hoy:

 

 

Perteneciente al mismo nº de matrícula y mismo PT, nos encontramos el siguiente artículo:

 

  • SHORT ESTRELLAS GLITTER T34 W26-0372-013-501 4und

 

En este caso aparece, al igual que la sudadera, una recepción con fecha de 15/07 de 4 und, pero a continuación un ajuste negativo de las mismas unidades (que tampoco hemos hecho)

 

También se ha vendido hoy, y no aparece en los movimientos pero si en el listado de ventas

 

 

 

Si podéis revisar qué es lo que pasa, porque luego los inventarios no dan con error. No sabemos si más artículos han dado error en la mercancía de hoy porque son muchos, pero os ponemos algún ejemplo. También hay artículos del mismo nº de matricula que si que aparecen los movimientos OKEY.

 

 

Quedamos a la espera

 

 

Un saludo

 

Carla.

 

Resolución

Hola chicas

Tras comprobar los mov de los albaranes nos hemos percatado que los albaranes de estas cajas habian sido eliminados desde la tienda lo que al validar desde la zebra correctamente y llegar a BC lainformacion no cargaba ya que no habia nada pendiente que cargar en vistro tpv.

Porfavor sed cuidadosas con esto, si validais con la zebra no valideis luego manualmente debeis informarnos a nosotros para corregir el error 
si haceis limpieza de PTS corroborar que concuerden con los de la lista que os envie... se han eliminado 248 unidades de akbaranes pendientes con lo cual ese stock no estara en vuestro tpv asi que la forma de ajustar todo sera mediante inventario.


Lo hable con carla y hasta la semana que viene no podreis pero tened en cuenta que va a salir muy bajo el resultado y os pido que leais todo super bien porque debemos tener en la medida de lo posible vuestro stock bien.

Cualquier duda quedo atenta.

Un saludo.

Eliana


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    "content": "<div class=\"personalize-wrapper\" style=\"font-family:&quot;PT Sans&quot;, Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Hola chicas<br /></div><div><br /></div><div>Tras comprobar los mov de los albaranes nos hemos percatado que los albaranes de estas cajas habian sido eliminados desde la tienda lo que al validar desde la zebra correctamente y llegar a BC lainformacion no cargaba ya que no habia nada pendiente que cargar en vistro tpv.<br /></div><div><br /></div><div>Porfavor sed cuidadosas con esto, si validais con la zebra no valideis luego manualmente debeis informarnos a nosotros para corregir el error&nbsp;<br /></div><div>si haceis limpieza de PTS corroborar que concuerden con los de la lista que os envie... se han eliminado 248 unidades de akbaranes pendientes con lo cual ese stock no estara en vuestro tpv asi que la forma de ajustar todo sera mediante inventario.<br /></div><div><br /></div><div><br /></div><div>Lo hable con carla y hasta la semana que viene no podreis pero tened en cuenta que va a salir muy bajo el resultado y os pido que leais todo super bien porque debemos tener en la medida de lo posible vuestro stock bien.<br /></div><div><br /></div><div>Cualquier duda quedo atenta.<br /></div><div><br /></div><div>Un saludo.<br /></div><div><br /></div><div>Eliana</div><div><br /></div><div><br /></div></div>",
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