#27372 · ERROR VALIDACIÓN MERCANCIA SANTANDER
ID interno: 10918000008291179
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Recepción de Mercancía
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
12/7/25, 12:49
Resuelto
15/7/25, 7:10
Actualizado
22/7/25, 13:07
Asignado
Jul 14, 2025 11:06 AM
Respondido
Jul 15, 2025 09:10 AM
Completado
Jul 17, 2025 10:10 AM
First resp. due
Jul 15, 2025 08:00 AM
Due by
Jul 16, 2025 08:00 AM
Tiempo de resolución
66.4 h
Overdue
NoFirst resp. overdue
SíEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas tardes,
En la tienda de Santander no hemos podido recepcionar la mercancía que nos ha llegado hoy ya que los identificadores de los bultos no corresponden los que aparecen en la zebra con las pegatinas que venían en las cajas.
Al comprobar los PT a través del TPV sí que estaba correcto con lo que hemos recibido, por lo que lo hemos validado manualmente.
Necesitaríamos, por favor, que nos eliminaseis esos albaranes de la zebra.
Adjuntamos foto tanto de lo que nos aparece en la zebra como de las cajas.
Muchas gracias de antemano.
Un saludo.
Resolución
Hola, chicas:
Por favor, aseguraos de leer correctamente el código de barras que empieza por 000003… y no el que empieza por 014…
Estos códigos también deberían estar cargados en vuestros TPVs, así que es importante revisarlo.
Las cajas están correctamente cargadas, pero para confirmarlo, ¿podéis responder a este email confirmando que todo está bien?
Si en alguna caja veis una pegatina de District Center y encima una de GLS, por favor enviadme una foto. Lo más probable es que estéis leyendo el código de GLS por error, en lugar del de Brownie, y ese puede ser el motivo del fallo.
¡Gracias por vuestra atención y ayuda!
Un abrazo,
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div style=\"border:0px; font-style:normal; font-weight:400; font-stretch:inherit; font-size:12pt; line-height:inherit; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size-adjust:inherit; margin:1em 0px; padding:0px; vertical-align:baseline; color:rgb(0, 0, 0); letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)\" class=\"x_elementToProof\"><b>Hola, chicas:</b><br /></div><div style=\"border:0px; font-style:normal; font-weight:400; font-stretch:inherit; font-size:12pt; line-height:inherit; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size-adjust:inherit; margin:1em 0px; padding:0px; vertical-align:baseline; color:rgb(0, 0, 0); letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)\" class=\"x_elementToProof\"><div>Por favor, aseguraos de leer correctamente el<span> </span><b>código de barras que empieza por 000003…</b> y<span> </span><b>no</b> el que empieza por 014…<br /></div><div>Estos códigos también deberían estar<span> </span><b>cargados en vuestros TPVs</b>, así que es importante revisarlo.<br /></div></div><div style=\"border:0px; font-style:normal; font-weight:400; font-stretch:inherit; font-size:12pt; line-height:inherit; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size-adjust:inherit; margin:1em 0px; padding:0px; vertical-align:baseline; color:rgb(0, 0, 0); letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)\" class=\"x_elementToProof\">Las cajas están correctamente cargadas, pero para confirmarlo, ¿podéis responder a este email confirmando que todo está bien?<br /></div><div style=\"border:0px; font-style:normal; font-weight:400; font-stretch:inherit; font-size:12pt; line-height:inherit; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size-adjust:inherit; margin:1em 0px; padding:0px; vertical-align:baseline; color:rgb(0, 0, 0); letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)\" class=\"x_elementToProof\">Si en alguna caja veis una<span> </span><b>pegatina de District Center</b> y encima una de<span> </span><b>GLS</b>, por favor enviadme una foto. Lo más probable es que estéis leyendo el código de<span> </span><b>GLS</b> por error, en lugar del de<span> </span><b>Brownie</b>, y ese puede ser el motivo del fallo.<br /></div><div style=\"border:0px; font-style:normal; font-weight:400; font-stretch:inherit; font-size:12pt; line-height:inherit; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size-adjust:inherit; margin:1em 0px; padding:0px; vertical-align:baseline; color:rgb(0, 0, 0); letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)\" class=\"x_elementToProof\">¡Gracias por vuestra atención y ayuda!<br /></div><div style=\"border:0px; font-style:normal; font-weight:400; font-stretch:inherit; font-size:12pt; line-height:inherit; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size-adjust:inherit; margin:1em 0px; padding:0px; vertical-align:baseline; color:rgb(0, 0, 0); letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)\" class=\"x_elementToProof\">Un abrazo,<br /></div></div>",
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_7937593806487470474_parse_6562857138873993097\">\n<div class=\"x_1680585533WordSection1\">\n<p class=\"MsoNormal\">Buenas tardes,</p>\n<p class=\"MsoNormal\">En la tienda de Santander no hemos podido recepcionar la mercancía que nos ha llegado hoy ya que los identificadores de los bultos no corresponden los que aparecen en la zebra con las pegatinas que venían en las cajas.</p>\n<p class=\"MsoNormal\">Al comprobar los PT a través del TPV sí que estaba correcto con lo que hemos recibido, por lo que lo hemos validado manualmente.</p>\n<p class=\"MsoNormal\">Necesitaríamos, por favor, que nos eliminaseis esos albaranes de la zebra.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Adjuntamos foto tanto de lo que nos aparece en la zebra como de las cajas.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Muchas gracias de antemano.</p>\n<p class=\"MsoNormal\">Un saludo.</p>\n</div>\n</div>",
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