#27302 · Vale perdido (abril)
ID interno: 10918000008235155
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
9/7/25, 17:18
Resuelto
14/7/25, 7:01
Actualizado
16/7/25, 7:09
Asignado
Jul 10, 2025 08:39 AM
Respondido
Jul 14, 2025 09:01 AM
Completado
Jul 16, 2025 09:09 AM
First resp. due
Jul 11, 2025 08:00 AM
Due by
Jul 14, 2025 08:00 AM
Tiempo de resolución
109.7 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas tardes, recientemente nos ha comentado una clienta que el día 11 de abril, entre las 19 y las 20h hizo en tienda una devolución de un pedido online, y como en ese momento lo único que podíamos era hacer un vale, se le emitió y lo ha perdido.
No comentan que escribieron a atención al cliente y los remitieron a tienda, para ver si les podemos dar una solución.
El número del pedido online es KFTBKDGOT, el pedido es a nombre de Laura Moreno García y el artículo devuelto fue Vestido asimétrico sello indio (S25-03737-011-501, XS), por importe de 65,90€.
No sabemos si se le podría dar una solución.
Muchas gracias
Un saludo
Resolución
Buenos días,
Necesitamos día en que realizo la devolución de este articulo para poder hacer un seguimiento mas exacto, antes se realizaba la devolución online con vale sin poner el numero del pedido con lo cual no es un dato que nos de muchas pistas.
Quedamos a la espera de que nos podáis proporcionar mas información, para asacar el vale correspondiente.
Un saludo.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Buenos días, <br /></div><div><br /></div><div>Necesitamos día en que realizo la devolución de este articulo para poder hacer un seguimiento mas exacto, antes se realizaba la devolución online con vale sin poner el numero del pedido con lo cual no es un dato que nos de muchas pistas.<br /></div><div><br /></div><div>Quedamos a la espera de que nos podáis proporcionar mas información, para asacar el vale correspondiente.<br /></div><div><br /></div><div>Un saludo.</div></div>",
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_736239848801326153_parse_4528528785616065511\">\n<div class=\"x_56310093elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nBuenas tardes, recientemente nos ha comentado una clienta que el día 11 de abril, entre las 19 y las 20h hizo en tienda una devolución de un pedido online, y como en ese momento lo único que podíamos era hacer un vale, se le emitió y lo ha perdido.</div>\n<div class=\"x_56310093elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_56310093elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nNo comentan que escribieron a atención al cliente y los remitieron a tienda, para ver si les podemos dar una solución. </div>\n<div class=\"x_56310093elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_56310093elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nEl número del pedido online es KFTBKDGOT, el pedido es a nombre de Laura Moreno García y el artículo devuelto fue Vestido asimétrico sello indio (S25-03737-011-501, XS), por importe de 65,90€. </div>\n<div class=\"x_56310093elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_56310093elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nNo sabemos si se le podría dar una solución.</div>\n<div class=\"x_56310093elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_56310093elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nMuchas gracias</div>\n<div class=\"x_56310093elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nUn saludo</div>\n</div>",
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