#27300 · Reemisión de vale para clienta
ID interno: 10918000008235123
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Petición
Canal
CAU
SLA
—
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Petición
Creado
9/7/25, 13:27
Resuelto
14/7/25, 6:57
Actualizado
16/7/25, 7:09
Asignado
Jul 11, 2025 08:41 AM
Respondido
Jul 14, 2025 08:57 AM
Completado
Jul 16, 2025 09:09 AM
First resp. due
—
Due by
—
Tiempo de resolución
113.5 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas tardes, os escribimos para ver si podríais localizarnos un vale.
Esta mañana ha venido una clienta que realizó una compra el día 01/07/25 por importe de 75,75€ (tiquet 0000000B57000008743), el día 02/07/25 volvió a devolver dos artículos y se le hizo un vale por importe de 45,80€ y se llevó otros dos artículos, por importe
de 31,80€, por lo que se le descontó del vale anterior. Es decir, le quedaría vigente un vale de 14€.
Esta mañana ha venido de nuevo a comprar, y al ir a pagar a las compañeras ha entregado un tiquet de compra, en vez del vale. Ella insistía en que era lo único que se le dio el día 02/07/25. Hemos revisado, por si por algún error nosotras nos quedáramos con
el vale y nosotras no lo tenemos, es decir, fue entregado a la clienta.
Nos gustaría saber si nos podéis localizar dicho vale y comprobar que realmente sigue con el importe de 14€ para ver si de alguna manera pudiéramos dárselo de nuevo a la clienta.
Muchas gracias, un saludo
Resolución
Buenos días, chicas
He estado haciendo seguimiento de el ticket y vale de la clienta perdidos pero nos es imposible con tan poca información, los vales de esos días son importes mas elevados con lo cual no nos coincide.
¿es posible que pidáis pedirle mas información concreta, como por ejemplo las referencias de las prendas devueltas y las tallas y una hora aprox?
Quedamos atentos!
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Buenos días, chicas<br /></div><div><br /></div><div>He estado haciendo seguimiento de el ticket y vale de la clienta perdidos pero nos es imposible con tan poca información, los vales de esos días son importes mas elevados con lo cual no nos coincide.<br /></div><div><br /></div><div>¿es posible que pidáis pedirle mas información concreta, como por ejemplo las referencias de las prendas devueltas y las tallas y una hora aprox?<br /></div><div><br /></div><div>Quedamos atentos!</div></div>",
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"email_id": "eliana.garcia@browniespain.com",
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"first_name": "Eliana",
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"first_name": "Eliana",
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"employee_id": "eliana.garcia",
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_2166648157107225629_parse_8760960423699715990\">\n<div class=\"x_2020396245elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nBuenas tardes, os escribimos para ver si podríais localizarnos un vale.</div>\n<div class=\"x_2020396245elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_2020396245elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nEsta mañana ha venido una clienta que realizó una compra el día 01/07/25 por importe de 75,75€ (tiquet 0000000B57000008743), el día 02/07/25 volvió a devolver dos artículos y se le hizo un vale por importe de 45,80€ y se llevó otros dos artículos, por importe\n de 31,80€, por lo que se le descontó del vale anterior. Es decir, le quedaría vigente un vale de 14€.</div>\n<div class=\"x_2020396245elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_2020396245elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nEsta mañana ha venido de nuevo a comprar, y al ir a pagar a las compañeras ha entregado un tiquet de compra, en vez del vale. Ella insistía en que era lo único que se le dio el día 02/07/25. Hemos revisado, por si por algún error nosotras nos quedáramos con\n el vale y nosotras no lo tenemos, es decir, fue entregado a la clienta.</div>\n<div class=\"x_2020396245elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_2020396245elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nNos gustaría saber si nos podéis localizar dicho vale y comprobar que realmente sigue con el importe de 14€ para ver si de alguna manera pudiéramos dárselo de nuevo a la clienta.</div>\n<div class=\"x_2020396245elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_2020396245elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nMuchas gracias, un saludo</div>\n</div>",
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