#27290 · INCIDENCIA REPOSICIÓN ZEBRA
ID interno: 10918000008235039
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Software
Subcategoría
Others
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
9/7/25, 10:12
Resuelto
14/7/25, 9:42
Actualizado
16/7/25, 10:09
Asignado
Jul 9, 2025 12:23 PM
Respondido
Jul 14, 2025 11:42 AM
Completado
Jul 16, 2025 12:09 PM
First resp. due
Jul 10, 2025 12:12 PM
Due by
Jul 11, 2025 12:12 PM
Tiempo de resolución
119.5 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenos días,
En la tienda de Oviedo a la hora de reponer leyendo con la Zebra, por un lado, tienda, y por otro almacén, no desplaza bien algunas de las prendas.
¿Podrían mirarlo y decirnos algo en cuanto puedan?
Ya que las reposiciones no están siendo reales.
Muchas gracias,
Un saludo.
Resolución
Hola,
Hemos realizado una actualización en la Zebra y se ha refrescado la aplicación. Sin embargo, tras hablar con la tienda, hemos comprobado que el problema persiste y parece estar relacionado con las etiquetas RFID, especialmente en las prendas de lurex.
Ya hemos solicitado que se empiece a programar de nuevo el RFID de las referencias identificadas como prendas comunes con incidencias, ya que la programación de las etiquetas viene directamente desde OPLG.
Quedamos atentos a cualquier novedad.
Un saludo,
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><p><span class=\"size\" style=\"font-size:16px\">Hola,<br /></span></p><p><span class=\"size\" style=\"font-size:16px\">Hemos realizado una actualización en la Zebra y se ha refrescado la aplicación. Sin embargo, tras hablar con la tienda, hemos comprobado que el problema persiste y parece estar relacionado con las etiquetas RFID, especialmente en las prendas de lurex.<br /></span></p><p><span class=\"size\" style=\"font-size:16px\">Ya hemos solicitado que se empiece a programar de nuevo el RFID de las referencias identificadas como prendas comunes con incidencias, ya que la programación de las etiquetas viene directamente desde OPLG.<br /></span></p><p><span class=\"size\" style=\"font-size:16px\">Quedamos atentos a cualquier novedad.<br /></span></p><h2><span class=\"size\" style=\"font-size:16px\">Un saludo,</span><br /></h2><div><br /></div></div>",
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_2413795614977293288_parse_1418462751804126237\">\n<div class=\"x_924317549elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nBuenos días, </div>\n<div class=\"x_924317549elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_924317549elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nEn la tienda de Oviedo a la hora de reponer leyendo con la Zebra, por un lado, tienda, y por otro almacén, no desplaza bien algunas de las prendas.</div>\n<div class=\"x_924317549elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_924317549elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n¿Podrían mirarlo y decirnos algo en cuanto puedan?</div>\n<div class=\"x_924317549elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_924317549elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nYa que las reposiciones no están siendo reales.</div>\n<div class=\"x_924317549elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_924317549elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nMuchas gracias, </div>\n<div class=\"x_924317549elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nUn saludo. </div>\n<div id=\"x_924317549Signature\">\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<p style=\"margin:0cm; font-family:Calibri, sans-serif; font-size:11pt\"><span style=\"font-family:HelveticaNeue\"><b>Brownie Oviedo</b><br />\nC/Uría, 16</span></p>\n<p style=\"margin:0cm; font-family:Calibri, sans-serif; font-size:11pt\"><span style=\"font-family:HelveticaNeue\">C.P: 33003 , Oviedo<br />\n</span><span style=\"font-family:HelveticaNeue; color:rgb(0, 120, 212)\"><u><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\" id=\"x_924317549OWA186d8e4e-beaf-58ee-07b8-b75d1b4b1e30\" class=\"x_924317549OWAAutoLink\" style=\"color:rgb(0, 120, 212); margin-top:0px; margin-bottom:0px\">www.browniespain.com</a></u></span></p>\n<p style=\"margin:0cm; font-family:Calibri, sans-serif; font-size:11pt\"><span style=\"font-family:HelveticaNeue; color:rgb(0, 120, 212)\">T. +34 985 75 75 67</span></p>\n<p style=\"margin:0cm; font-family:Calibri, sans-serif; font-size:11pt\"> </p>\n</div>\n</div>",
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