#27038 · NO LECTURA TICKET DEVOLUCIÓN OTRAS TIENDAS
ID interno: 10918000008077323
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Configuración Local
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
27/6/25, 13:27
Resuelto
1/7/25, 9:08
Actualizado
3/7/25, 10:04
Asignado
Jun 30, 2025 12:46 PM
Respondido
Jul 1, 2025 11:07 AM
Completado
Jul 3, 2025 12:04 PM
First resp. due
Jun 30, 2025 03:27 PM
Due by
Jul 1, 2025 03:27 PM
Tiempo de resolución
91.7 h
Overdue
NoFirst resp. overdue
SíEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Buenas tardes,
Al ir a realizar dos devoluciones en nuestra tienda de compras realizadas en la tienda de Oviedo, me he dado cuenta de que no lee el ticket ni lo reconoce introduciendo la numeración del mismo, teniendo que hacer la devolución desde devolución online y, en el caso de los artículos con descuento, “machacando” el precio.
Os lo comento por si pudiera solucionarse de alguna manera ya que no se si es por ser de la nueva tienda de Oviedo o si es por ser de otra tienda. (Antes nunca nos había pasado por eso imagino que puede ser por la tienda nueva de Oviedo).
Muchas gracias de antemano.
Saludos,
Rocío.
Resolución
Hola,
Ya no deberías tener problemas con los tickets de Oviedo.
Un saludo.
Sergio.
Sergio.
JSON crudo (detalle completo)
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"resolution": {
"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, sans-serif; font-size:13px\"><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Hola,</span></span></b><br /></div><div><br /></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Ya no deberías tener problemas con los tickets de Oviedo.</span></span></b><br /></div><div><br /></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Un saludo. <br />Sergio.</span></span></b><br /></div></div>",
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