#26573 · COPIA TICKET OVIEDO 7029
ID interno: 10918000007858029
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Others
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
7/6/25, 17:05
Resuelto
10/6/25, 8:04
Actualizado
10/6/25, 8:04
Asignado
Jun 10, 2025 10:02 AM
Respondido
Jun 10, 2025 10:01 AM
Completado
Jun 10, 2025 10:04 AM
First resp. due
Jun 10, 2025 08:00 AM
Due by
Jun 11, 2025 08:00 AM
Tiempo de resolución
63.0 h
Overdue
NoFirst resp. overdue
SíEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
Hola chicos,
Necesitaríamos que nos paséis una copia del ticket que corresponde a fecha 29/05/2025 T0000000A26000093026 en el que se han canjeado 20€ del vale M007029014357 con importe original 29,90€, ya que la clienta nos dice que no lo ha usado, y queremos ver a qué
hora fue para revisar las imágenes y saber quién estaba en caja en ese momento para poder entender cómo se gestionó, ya que el importe total de ese ticket es de 49.90€; hoy ha ido con una foto a Rambla a gastarlo y se ha sorprendido al ver que el saldo era
solamente 9,90€.
Al haber cambiado de tienda no tenemos acceso al listado de ventas de ese día para ver a qué hora fue ese número de ticket.
Hemos buscado en la documentación de tienda, ya que cuando una clienta usa un vale nosotras nos lo quedamos y lo mandamos a ofis, pero ya está la documentación de mayo enviada.
Muchas gracias!
Olatz
Resolución
-
JSON crudo (detalle completo)
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_481047788628526401_parse_8273543856362027193\">\n<div class=\"x_1513156853elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nHola chicos,</div>\n<div class=\"x_1513156853elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_1513156853elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nNecesitaríamos que nos paséis una copia del ticket que corresponde a fecha 29/05/2025 T0000000A26000093026 en el que se han canjeado 20€ del vale M007029014357 con importe original 29,90€, ya que la clienta nos dice que no lo ha usado, y queremos ver a qué\n hora fue para revisar las imágenes y saber quién estaba en caja en ese momento para poder entender cómo se gestionó, ya que el importe total de ese ticket es de 49.90€; hoy ha ido con una foto a Rambla a gastarlo y se ha sorprendido al ver que el saldo era\n solamente 9,90€.</div>\n<div class=\"x_1513156853elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_1513156853elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nAl haber cambiado de tienda no tenemos acceso al listado de ventas de ese día para ver a qué hora fue ese número de ticket.</div>\n<div class=\"x_1513156853elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_1513156853elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nHemos buscado en la documentación de tienda, ya que cuando una clienta usa un vale nosotras nos lo quedamos y lo mandamos a ofis, pero ya está la documentación de mayo enviada.</div>\n<div class=\"x_1513156853elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_1513156853elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nMuchas gracias!</div>\n<div class=\"x_1513156853elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nOlatz</div>\n<div class=\"x_1513156853elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_1513156853elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<img style=\"max-width:815px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5164004&ACTION=FILE\"></div>\n<div id=\"x_1513156853Signature\" class=\"x_1513156853elementToProof\">\n<div class=\"x_1513156853elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<p class=\"x_1513156853elementToProof\" style=\"margin:0cm; font-family:Calibri, sans-serif; font-size:11pt\">\n<span style=\"font-family:HelveticaNeue\"><b>Brownie Oviedo</b><br />\nC/Uría, 16</span></p>\n<p class=\"x_1513156853elementToProof\" style=\"margin:0cm; font-family:Calibri, sans-serif; font-size:11pt\">\n<span style=\"font-family:HelveticaNeue\">C.P: 33003 , Oviedo<br />\n</span><span style=\"font-family:HelveticaNeue; color:rgb(0, 120, 212)\"><u><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\" style=\"color:rgb(0, 120, 212); margin-top:0px; margin-bottom:0px\">www.browniespain.com</a></u></span></p>\n<p class=\"x_1513156853elementToProof\" style=\"margin:0cm; font-family:Calibri, sans-serif; font-size:11pt\">\n<span style=\"font-family:HelveticaNeue; color:rgb(0, 120, 212)\">T. +34 985 75 75 67</span></p>\n<p class=\"x_1513156853elementToProof\" style=\"margin:0cm; font-family:Calibri, sans-serif; font-size:11pt\">\n </p>\n</div>\n</div>",
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