#26374 · NO NOS DEJA HACER AJUSTE DE STOCK
ID interno: 10918000007765959
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Business Central
Subcategoría
Bloqueo de Tabla de Registro
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
31/5/25, 9:40
Resuelto
2/6/25, 9:09
Actualizado
4/6/25, 9:51
Asignado
Jun 2, 2025 08:22 AM
Respondido
Jun 2, 2025 11:09 AM
Completado
Jun 4, 2025 11:51 AM
First resp. due
Jun 3, 2025 08:00 AM
Due by
Jun 4, 2025 08:00 AM
Tiempo de resolución
47.5 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenos días,
No nos deja hacer un ajuste de stock por un error que hubo en la recepción de mercancía.
Quedamos a la espera de solución.
Gracias,
Un saludo!
De: Lucia Rodriguez <lurofe5657@gmail.com>
Enviado el: sábado, 31 de mayo de 2025 11:36
Para: Alicante <alicante@browniespain.com>
Asunto: EXT:
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
Resolución
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Hola chicas<br /></div><div><br /></div><div>Cuando ocurre este aviso debéis esperar ya que a nivel interno se ejecutan tareas que no deja realizar transferencias.<br /></div><div><br /></div><div>Cualquier duda estamos atentos,<br /></div><div><br /></div><div>Un saludo.</div></div>",
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_5158386419037000261_parse_1659921118731770230\">\n<div class=\"x_1103536872WordSection1\">\n<p class=\"MsoNormal\"><span style=\"\">Buenos días,</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\">No nos deja hacer un ajuste de stock por un error que hubo en la recepción de mercancía.</span></p>\n<p class=\"MsoNormal\"><span style=\"\">Quedamos a la espera de solución.</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\">Gracias,</span></p>\n<p class=\"MsoNormal\"><span style=\"\">Un saludo!</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">De:</span></b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> Lucia Rodriguez <lurofe5657@gmail.com>\n<br />\n<b>Enviado el:</b> sábado, 31 de mayo de 2025 11:36<br />\n<b>Para:</b> Alicante <alicante@browniespain.com><br />\n<b>Asunto:</b> EXT: </span></p>\n</div>\n</div>\n<p class=\"MsoNormal\"> </p>\n<div>\n<p class=\"MsoNormal\"><img width=\"3024\" height=\"4032\" style=\"width:31.5in; height:42in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=5097638&ACTION=FILE\"></p>\n</div>\n<div style=\"border:solid rgb(156, 101, 0) 1pt; padding:2pt 2pt 2pt 2pt\">\n<p class=\"MsoNormal\" style=\"line-height:12pt; background:rgb(255, 235, 156)\"><span style=\"font-size:10pt; font-family:"Calibri", sans-serif; color:rgb(156, 101, 0)\">ATENCIÓN:</span><span style=\"font-size:10pt; font-family:"Calibri", sans-serif; color:black\"> Este correo electrónico\n se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</span></p>\n</div>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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