#26213 · PROBLEMA ZEBRA
ID interno: 10918000007727249
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Hardware
Subcategoría
Nedap
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
26/5/25, 9:57
Resuelto
26/5/25, 13:09
Actualizado
28/5/25, 13:49
Asignado
May 26, 2025 12:37 PM
Respondido
May 26, 2025 03:09 PM
Completado
May 28, 2025 03:49 PM
First resp. due
May 27, 2025 11:57 AM
Due by
May 28, 2025 11:57 AM
Tiempo de resolución
3.2 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenos días,
Llevamos un tiempo intentando realizar la reposición de la tienda con el dispositivo Zebra que tenemos,
pero últimamente no nos coge correctamente los artículos que tenemos que reponer. Podría deberse a un error
de desplazamiento o que no se pase correctamente la pala, pero en este caso no es así porque lo hacemos
a diario.
No sabemos si puede ser un error del mismo dispositivo, si que es verdad que a la hora del inventario funciona bien
pero por ejemplo a la hora de validar mercancía, sigue cogiendo artículos que ya están en tienda aunque se haya
pasado la pala la noche anterior.
Quedamos a la espera de una respuesta, un saludo y gracias.
Resolución
Hola chicas
Después de la llamada y de hacer pruebas hemos podido comprobar que el almacén y la tienda no diferencia las ubicaciones debido a que están muy cerca el uno del otro, no obstante se aprovecho para realizar la actualización del lector y ha ido mejor, estamos haciendo push para que se os ponga cuanto antes la app de ventas ya que con ella es más fácil de llevar un control de los ar vendidos.
Un saludo.
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Hola chicas<br /></div><div><br /></div><div><br /></div><div>Después de la llamada y de hacer pruebas hemos podido comprobar que el almacén y la tienda no diferencia las ubicaciones debido a que están muy cerca el uno del otro, no obstante se aprovecho para realizar la actualización del lector y ha ido mejor, estamos haciendo push para que se os ponga cuanto antes la app de ventas ya que con ella es más fácil de llevar un control de los ar vendidos.<br /></div><div><br /></div><div>Un saludo.</div></div>",
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_7831667215231561234_parse_8799140759056769284\">\n<div class=\"x_870492279WordSection1\">\n<p class=\"MsoNormal\">Buenos días, </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Llevamos un tiempo intentando realizar la reposición de la tienda con el dispositivo Zebra que tenemos,</p>\n<p class=\"MsoNormal\">pero últimamente no nos coge correctamente los artículos que tenemos que reponer. Podría deberse a un error\n</p>\n<p class=\"MsoNormal\">de desplazamiento o que no se pase correctamente la pala, pero en este caso no es así porque lo hacemos</p>\n<p class=\"MsoNormal\">a diario. </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">No sabemos si puede ser un error del mismo dispositivo, si que es verdad que a la hora del inventario funciona bien</p>\n<p class=\"MsoNormal\">pero por ejemplo a la hora de validar mercancía, sigue cogiendo artículos que ya están en tienda aunque se haya\n</p>\n<p class=\"MsoNormal\">pasado la pala la noche anterior. </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Quedamos a la espera de una respuesta, un saludo y gracias.</p>\n</div>\n</div>",
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