#26157 · necesito un duplicado de ticket
ID interno: 10918000007712351
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Procedimientos LSRetail
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
22/5/25, 15:17
Resuelto
23/5/25, 11:04
Actualizado
25/5/25, 12:37
Asignado
May 23, 2025 12:52 PM
Respondido
May 23, 2025 01:04 PM
Completado
May 25, 2025 01:47 PM
First resp. due
May 23, 2025 05:17 PM
Due by
May 26, 2025 05:17 PM
Tiempo de resolución
19.8 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Necesito una segunda copia de un recibo del 05/03/2025, de una venta por un total de 66€, era una falda con referencia
S25-0373-007-501 y se pagó en efectivo.
La venta se realizó en horario de mañana, máximo hasta las 15 horas.
Gracias,
Catarina
Resolución
Hola, Catarina
No hay ningún ticket de solo ese valor, pero si uno donde hay mas artículos, he revisado las ventas de todo el día y este articulo S25-0373-007-501 es el único que se venido este día, con lo cual te adjunto el duplicado de este ticket, por si te sirviese.
Un saludo.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Hola, Catarina<br /></div><div><br /></div><div>No hay ningún ticket de solo ese valor, pero si uno donde hay mas artículos, he revisado las ventas de todo el día y este articulo <span style=\"color:rgb(0, 0, 0); font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:16px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255); display:inline !important; float:none\">S25-0373-007-501 es el único que se venido este día, con lo cual te adjunto el duplicado de este ticket, por si te sirviese.</span><br /></div><div><br /></div><div><span style=\"color:rgb(0, 0, 0); font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:16px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255); display:inline !important; float:none\">Un saludo.</span><br /></div><div><span style=\"color:rgb(0, 0, 0); font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:16px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255); display:inline !important; float:none\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=5055097&ACTION=FILE\" orig_width=\"769\" orig_height=\"704\" width=\"769\" height=\"704\"></span><br /></div></div>",
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"email_id": "eliana.garcia@browniespain.com",
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"first_name": "Eliana",
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"description": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div dir=\"ltr\" class=\"zm_8774999068548458982_parse_890180794176094072\"><span class=\"colour\" style=\"color:rgb(0, 0, 0)\"><span class=\"font\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif\"><span class=\"size\" style=\"font-size:12pt\">Necesito una segunda copia de un recibo del 05/03/2025, de una venta por un total de 66€, era una falda con referencia\n S25-0373-007-501 y se pagó en efectivo. </span></span></span> <div class=\"x_1353377111elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">La venta se realizó en horario de mañana, máximo hasta las 15 horas.<br /></div><div class=\"x_1353377111elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; color:rgb(0, 0, 0)\"><br /></div><div class=\"x_1353377111elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">Gracias,<br /></div><div class=\"x_1353377111elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\"><br /></div><div class=\"x_1353377111elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">Catarina<br /></div><div class=\"x_1353377111elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\"><br /></div></div></div>",
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