#26014 · Fallo lectura RFID en las nuevas etiquetas
ID interno: 10918000007647803
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Business Central
Subcategoría
Others
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
17/5/25, 15:04
Resuelto
19/5/25, 8:26
Actualizado
21/5/25, 8:46
Asignado
May 19, 2025 08:16 AM
Respondido
May 19, 2025 10:26 AM
Completado
May 21, 2025 10:46 AM
First resp. due
May 20, 2025 08:00 AM
Due by
May 21, 2025 08:00 AM
Tiempo de resolución
41.4 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas tardes, llevamos unos días fijándonos en que en las nuevas etiquetas blancas (las que vienen con el formato nuevo) no se leen bien los RFID.
Igual es simplemente algo temporal, pero lo hemos notado con bastante frecuencia.
Muchas gracias.
Un saludo
Resolución
Buenos días
Tal y como hablado por teléfono cierro el ticket ya que de momento es algo puntual pero, hemos quedado en que me enviareis un viedo donde se puede apreciar el ejemplo claro de lo que sucede para entenderlo mejor.
Un saludo.
Tal y como hablado por teléfono cierro el ticket ya que de momento es algo puntual pero, hemos quedado en que me enviareis un viedo donde se puede apreciar el ejemplo claro de lo que sucede para entenderlo mejor.
Un saludo.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\">Buenos días <br /><br />Tal y como hablado por teléfono cierro el ticket ya que de momento es algo puntual pero, hemos quedado en que me enviareis un viedo donde se puede apreciar el ejemplo claro de lo que sucede para entenderlo mejor.<br /><br /><br />Un saludo.</div>",
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_2479333709666898534_parse_1940833575026287725\">\n<div class=\"x_291074233elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nBuenas tardes, llevamos unos días fijándonos en que en las nuevas etiquetas blancas (las que vienen con el formato nuevo) no se leen bien los RFID. </div>\n<div class=\"x_291074233elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nIgual es simplemente algo temporal, pero lo hemos notado con bastante frecuencia.</div>\n<div class=\"x_291074233elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_291074233elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nMuchas gracias.</div>\n<div class=\"x_291074233elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nUn saludo</div>\n</div>",
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