#25865 · RE: VALOR VALE M007046013867
ID interno: 10918000007590923
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Error Configuración
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
13/5/25, 8:00
Resuelto
16/5/25, 9:26
Actualizado
18/5/25, 9:44
Asignado
May 13, 2025 02:33 PM
Respondido
May 16, 2025 11:26 AM
Completado
May 18, 2025 11:44 AM
First resp. due
May 14, 2025 10:00 AM
Due by
May 15, 2025 10:00 AM
Tiempo de resolución
73.4 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
De: Colombo
Enviado el: miércoles, 7 de mayo de 2025 12:08
Para: IT <it@browniespain.com>
CC: Teresa Nunes <teresa.nunes@browniespain.com>
Asunto: RE: VALOR VALE M007046013867
Hola,
Hubo un error y la venta de este cupón ha sido cancelada. y ahora no tenemos esa cantidad en el voucher para vender los artículos. En el cupón solo aparecen 4€ cuando la venta es de 75,80€
puedes ver por favor?
Muchas gracias
Vanessa Rodrigues
De: Colombo
Enviado el: lunes, 5 de mayo de 2025 15:46
Para: IT <it@browniespain.com>
CC: Teresa Nunes <teresa.nunes@browniespain.com>
Asunto: VALOR VALE M007046013867
Hola,
Hubo un error y la venta de este cupón ha sido cancelada. y ahora no tenemos esa cantidad en el voucher para vender los artículos. En el cupón solo aparecen 4€ cuando la venta es de 75,80€
puedes ver por favor?
Muchas gracias
Vanessa Rodrigues
Resolución
Ticket cerrado
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_6013900663198356856_parse_7544318239290952616\">\n<div class=\"x_894154458WordSection1\">\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">De:</span></b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> Colombo\n<br />\n<b>Enviado el:</b> miércoles, 7 de mayo de 2025 12:08<br />\n<b>Para:</b> IT <it@browniespain.com><br />\n<b>CC:</b> Teresa Nunes <teresa.nunes@browniespain.com><br />\n<b>Asunto:</b> RE: VALOR VALE M007046013867</span></p>\n</div>\n</div>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Hola,</p>\n<p class=\"MsoNormal\">Hubo un error y la venta de este cupón ha sido cancelada. y ahora no tenemos esa cantidad en el voucher para vender los artículos. En el cupón solo aparecen 4€ cuando la venta es de 75,80€</p>\n<p class=\"MsoNormal\">puedes ver por favor?</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Muchas gracias </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Vanessa Rodrigues</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">De:</span></b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> Colombo\n<br />\n<b>Enviado el:</b> lunes, 5 de mayo de 2025 15:46<br />\n<b>Para:</b> IT <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:it@browniespain.com\">it@browniespain.com</a>><br />\n<b>CC:</b> Teresa Nunes <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:teresa.nunes@browniespain.com\">teresa.nunes@browniespain.com</a>><br />\n<b>Asunto:</b> VALOR VALE M007046013867</span></p>\n</div>\n</div>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Hola,</p>\n<p class=\"MsoNormal\">Hubo un error y la venta de este cupón ha sido cancelada. y ahora no tenemos esa cantidad en el voucher para vender los artículos. En el cupón solo aparecen 4€ cuando la venta es de 75,80€</p>\n<p class=\"MsoNormal\">puedes ver por favor?</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Muchas gracias </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Vanessa Rodrigues</p>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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