#25830 · duplicado de un ticket
ID interno: 10918000007590497
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Others
Tipo
Petición
Canal
SLA
—
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Petición
Creado
12/5/25, 10:19
Resuelto
20/5/25, 15:45
Actualizado
22/5/25, 15:46
Asignado
May 12, 2025 01:45 PM
Respondido
May 12, 2025 12:52 PM
Completado
May 22, 2025 05:46 PM
First resp. due
—
Due by
—
Tiempo de resolución
197.4 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Luis Boix
Descripción
Buenos días,
Necesito un duplicado de un recibo.
No sé específicamente qué piezas aparecen en el ticket, pero la compra se realizó en la tienda de Cascais el 18/04/2025 a las 17:20. Sabemos que el cliente utilizó cupones para descontar el importe total y pagó solo 45,90€ a Datafono.
¿Puedes enviarme esto lo antes posible por favor?
Gracias,
Catarina
Resolución
Búsqueda de ticket para impresión duplicado
JSON crudo (detalle completo)
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"phone": null,
"mobile": null,
"email_id": "luis.boix@browniespain.com",
"sms_mail": null,
"job_title": "ERP Manager",
"last_name": "Boix",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
"department": {
"id": "10918000000174683"
},
"first_name": "Luis",
"user_scope": "internal_user",
"employee_id": "lboix",
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"sms_mail_id": null,
"cost_per_hour": null,
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},
"udf_fields": {
"udf_char2": "Remoto",
"udf_char3": "No"
},
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_2519099924675860854_parse_6855921605239540150\">\n<span style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">Buenos días,</span>\n<div class=\"x_1723796182elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_1723796182elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nNecesito un duplicado de un recibo. </div>\n<div class=\"x_1723796182elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nNo sé específicamente qué piezas aparecen en el ticket, pero la compra se realizó en la tienda de Cascais el 18/04/2025 a las 17:20. Sabemos que el cliente utilizó cupones para descontar el importe total y pagó solo 45,90€ a Datafono.</div>\n<div class=\"x_1723796182elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_1723796182elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n¿Puedes enviarme esto lo antes posible por favor?</div>\n<div class=\"x_1723796182elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_1723796182elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nGracias,</div>\n<div class=\"x_1723796182elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_1723796182elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nCatarina</div>\n<div class=\"x_1723796182elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n</div>",
"display_key": {
"value": "25830",
"display_value": "25830"
},
"due_by_time": null,
"is_reopened": false,
"maintenance": null,
"subcategory": {
"id": "10918000000406260",
"name": "Others"
},
"closure_info": {
"closure_code": {
"id": "10918000000044001",
"name": "Éxito"
},
"closure_comments": "Aged request was closed",
"requester_ack_comments": "Aged request was closed",
"requester_ack_resolution": false
},
"created_time": {
"value": "1747045179538",
"display_value": "May 12, 2025 12:19 PM"
},
"deleted_time": null,
"is_escalated": false,
"request_type": {
"id": "10918000000010009",
"name": "Petición"
},
"time_elapsed": "235573000",
"assigned_time": {
"value": "1747050316040",
"display_value": "May 12, 2025 01:45 PM"
},
"resolved_time": {
"value": "1747755952545",
"display_value": "May 20, 2025 05:45 PM"
},
"completed_time": {
"value": "1747928804266",
"display_value": "May 22, 2025 05:46 PM"
},
"responded_time": {
"value": "1747047163849",
"display_value": "May 12, 2025 12:52 PM"
},
"approval_status": null,
"has_attachments": false,
"unreplied_count": 0,
"last_updated_time": {
"value": "1747928804291",
"display_value": "May 22, 2025 05:46 PM"
},
"linked_to_request": null,
"is_service_request": false,
"completed_by_denial": false,
"email_ids_to_notify": [
"catarina.alves@browniespain.com",
"eliana.garcia@browniespain.com"
],
"has_linked_requests": false,
"notification_status": "TECH_REPLY",
"cancel_flag_comments": null,
"cancellation_requested": false,
"is_first_response_overdue": false,
"request_template_task_ids": [],
"workflow_instance_details": null,
"entity_instance_properties": [],
"first_response_due_by_time": null,
"request_template_checklist_ids": []
}