#25665 · INCIDENCIA CLEAR ONE
ID interno: 10918000007519629
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Hardware
Subcategoría
Datáfonos
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
5/5/25, 18:35
Resuelto
6/5/25, 14:11
Actualizado
8/5/25, 14:40
Asignado
May 6, 2025 10:55 AM
Respondido
May 6, 2025 04:11 PM
Completado
May 8, 2025 04:40 PM
First resp. due
May 7, 2025 08:00 AM
Due by
May 8, 2025 08:00 AM
Tiempo de resolución
19.6 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Buenas tardes,
Hace casi 1 mes que dejó de funcionar en el tpv 1 clear one, por lo que os llamamos por teléfono para que pudierais revisar en el momento que podía ocurrir. Nos dijisteis que estaba dando fallo (sabemos que da fallo desde diciembre, hace unos 5 meses ya) y que estabais viendo para cambiar de empresa, pero el problema no se solucionó y tenemos que cobrar a través del datafono externo. No se en que punto estamos con ese cambio, pero si se va a dilatar mucho en el tiempo, agradecería que se solucionara lo de clear one ya que como sabéis el cobro con datafono externo es más lento.
Quedo a la espera de respuesta.
Gracias,
Saludos!
Amanda Galvañ
Resolución
Hola,
Ya deberías poder vender a través de los datafonos.
Un saludo.
Sergio.
Sergio.
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_168417742706627192_parse_3140454110113623266\">\n<div class=\"x_1630489846WordSection1\">\n<p class=\"MsoNormal\">Buenas tardes,</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Hace casi 1 mes que dejó de funcionar en el tpv 1 clear one, por lo que os llamamos por teléfono para que pudierais revisar en el momento que podía ocurrir. Nos dijisteis que estaba dando fallo (sabemos que da fallo desde diciembre, hace\n unos 5 meses ya) y que estabais viendo para cambiar de empresa, pero el problema no se solucionó y tenemos que cobrar a través del datafono externo. No se en que punto estamos con ese cambio, pero si se va a dilatar mucho en el tiempo, agradecería que se solucionara\n lo de clear one ya que como sabéis el cobro con datafono externo es más lento.</p>\n<p class=\"MsoNormal\">Quedo a la espera de respuesta.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Gracias,</p>\n<p class=\"MsoNormal\">Saludos!</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Amanda Galvañ</p>\n</div>\n</div>",
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