#25631 · Recepción de mercancía
ID interno: 10918000007519243
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Recepción de Mercancía
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
4/5/25, 11:03
Resuelto
5/5/25, 6:29
Actualizado
7/5/25, 6:40
Asignado
May 5, 2025 08:13 AM
Respondido
May 5, 2025 08:29 AM
Completado
May 7, 2025 08:40 AM
First resp. due
May 6, 2025 08:00 AM
Due by
May 7, 2025 08:00 AM
Tiempo de resolución
19.4 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenos días.
El viernes nos llegaron dos bultos con XPO. Uno de ellos con código 014000101086 nos lo recepcionasteis de manera manual, ya que no se cargo en nuestro sistema.
Había dos prendas en dos tallas diferentes lo que no estaba cargado en nuestro stock, por lo tanto, hicimos un ajuste en positivo.
Os escribo porque en NEDAP nos sigue saliendo ese bulto como "envío en tránsito" y era por si lo podías eliminar.
Gracias de antemano.
Un saludo.
Resolución
Buenos días
Cierro ticket ya que esta eliminado el albarán que habéis solicitado.
Un saludo.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Buenos días<br /></div><div><br /></div><div>Cierro ticket ya que esta eliminado el albarán que habéis solicitado.<br /></div><div><br /></div><div>Un saludo.</div></div>",
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_8327750909641040830_parse_4256938803174534153\">\n<div class=\"x_527495167elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nBuenos días.</div>\n<div class=\"x_527495167elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_527495167elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nEl viernes nos llegaron dos bultos con XPO. Uno de ellos con código 014000101086 nos lo recepcionasteis de manera manual, ya que no se cargo en nuestro sistema.</div>\n<div class=\"x_527495167elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_527495167elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nHabía dos prendas en dos tallas diferentes lo que no estaba cargado en nuestro stock, por lo tanto, hicimos un ajuste en positivo. </div>\n<div class=\"x_527495167elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_527495167elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nOs escribo porque en NEDAP nos sigue saliendo ese bulto como "envío en tránsito" y era por si lo podías eliminar. </div>\n<div class=\"x_527495167elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_527495167elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nGracias de antemano.</div>\n<div class=\"x_527495167elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_527495167elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nUn saludo.</div>\n</div>",
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