#22245 · el ticket no pica
ID interno: 10918000006107757
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Error al conectar al Servidor Central
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
17/12/24, 16:15
Resuelto
15/4/25, 9:03
Actualizado
17/4/25, 9:46
Asignado
Dec 17, 2024 06:05 PM
Respondido
Apr 15, 2025 11:03 AM
Completado
Apr 17, 2025 11:32 AM
First resp. due
Dec 18, 2024 05:15 PM
Due by
Dec 19, 2024 05:15 PM
Tiempo de resolución
2848.8 h
Overdue
SíFirst resp. overdue
SíEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Hola,
No podemos recoger entradas en otras tiendas para realizar una devolución. Sólo podremos hacerlo si es de nuestra propia tienda. ¿puedes ayudarnos por favor? Envío foto del mensaje que aparece cuando escaneo el código de barras de otra tienda.
No podemos recoger entradas en otras tiendas para realizar una devolución. Sólo podremos hacerlo si es de nuestra propia tienda. ¿puedes ayudarnos por favor? Envío foto del mensaje que aparece cuando escaneo el código de barras de otra tienda.
Gracias,
Catarina
Resolución
Hola,
Cuando ocurre esto debéis llamar a soporte para lanzar la tarea que replica los detalles del cliente que es lo que falla al leer tickets.
Un saludo.
Sergio.
Sergio.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, sans-serif; font-size:13px\"><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Hola,</span></span></b><br /></div><div><br /></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Cuando ocurre esto debéis llamar a soporte para lanzar la tarea que replica los detalles del cliente que es lo que falla al leer tickets.</span></span></b><br /></div><div><br /></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Un saludo. <br />Sergio.</span></span></b><br /></div></div>",
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