#20427 · RV: EXT: Servicio Atención Al Cliente -BROWNIE CALL( 639904259) MARIA GIBERT PANTALÓN DEFECTUOSO
ID interno: 10918000005493127
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
—
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
—
Departamento
Tiendas
Request Type
Incidencia
Creado
11/10/24, 13:19
Resuelto
—
Actualizado
14/10/24, 8:51
Asignado
—
Respondido
Oct 14, 2024 10:51 AM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: — sin asignar —
Descripción
hola
@Soporte.
Acabo de recibir este correo. ¿Me podrían confirmar si corresponde a la empresa?
Ya que me resulta raro.
gracias.
De: Support <info@browniespain.com>
Enviado: viernes, 11 de octubre de 2024 13:01
Para: Andorra <andorra@browniespain.com>
Asunto: EXT: Servicio Atención Al Cliente -BROWNIE CALL( 639904259) MARIA GIBERT PANTALÓN DEFECTUOSO
Enviado: viernes, 11 de octubre de 2024 13:01
Para: Andorra <andorra@browniespain.com>
Asunto: EXT: Servicio Atención Al Cliente -BROWNIE CALL( 639904259) MARIA GIBERT PANTALÓN DEFECTUOSO
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
Resolución
No es una incidencia
JSON crudo (detalle completo)
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_7031238599185642111_parse_5567526423111730646\">\n<div class=\"x_316283390elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nhola <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:soporte@browniespain.com\" id=\"x_316283390OWAAM230492\" class=\"x_316283390tWKOu x_316283390mention x_316283390ms-bgc-nlr x_316283390ms-fcl-b\">\n@Soporte</a>. </div>\n<div class=\"x_316283390elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nAcabo de recibir este correo. ¿Me podrían confirmar si corresponde a la empresa?</div>\n<div class=\"x_316283390elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nYa que me resulta raro.</div>\n<div class=\"x_316283390elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br>\n</div>\n<div class=\"x_316283390elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\ngracias.</div>\n<div class=\"x_316283390elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br>\n</div>\n<div class=\"x_316283390elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br>\n</div>\n<div id=\"x_316283390appendonsend\"></div>\n<hr style=\"width:98%\">\n<div id=\"x_316283390divRplyFwdMsg\" dir=\"ltr\"><font face=\"Calibri, sans-serif\" style=\"font-size:11pt\" color=\"#000000\"><b>De:</b> Support <info@browniespain.com><br>\n<b>Enviado:</b> viernes, 11 de octubre de 2024 13:01<br>\n<b>Para:</b> Andorra <andorra@browniespain.com><br>\n<b>Asunto:</b> EXT: Servicio Atención Al Cliente -BROWNIE CALL( 639904259) MARIA GIBERT PANTALÓN DEFECTUOSO</font>\n<div> </div>\n</div>\n\n<div style=\"width:100% !important; margin:0; padding:0\">\n<div style=\"padding:10px; line-height:1.5; font-family:"Lucida Grande", Verdana, Arial, sans-serif; font-size:12px; color:rgb(68, 68, 68)\">\n<p></p>\n<p><img src=\"https://theme.zdassets.com/theme_assets/13563430/65292edc5e0506f90054e862bc431916dcf6f791.png\"></p>\n<div class=\"x_zd-comment\" dir=\"auto\">Buenas tardes Equipo, <br>\n <br>\n <br>\n <br>\nOs contacto para haceros llegar el caso de una clienta que realizó una compra en vuestra tienda de unos pantalones. A continuación os dejo información proporcionada por la clienta,<br>\n <br>\n Referencia de codigo de barras: <strong>8434355436566 </strong><br>\n <br>\nNombre Clienta:<strong> Maria Gibert </strong><br>\n <br>\n<strong>Numero de contacto: 639904259</strong><br>\n <br>\nTicket de compra:<strong> No dispone del ticket, compró el producto hará unos dos meses, a ver si se lo podéis encontrar en el sistema si no supone moléstia.</strong>😊️<br>\n <br>\nCorreo Electrónico: <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:1969magive@gmail.com\">1969magive@gmail.com</a><br>\n <br>\n <br>\nQuedamos a la espera de vuestros comentarios. <br>\n <br>\n <br>\nUn saludo, <br>\n</div>\n</div>\n<div style=\"padding:10px; line-height:1.5; font-family:"Lucida Grande", Verdana, Arial, sans-serif; font-size:12px; color:rgb(170, 170, 170); margin:10px 0 14px 0; padding-top:10px; border-top:1px solid rgb(238, 238, 238)\">\n</div>\n<span class=\"x_zd_encoded_id\" style=\"color:rgb(255, 255, 255)\">[W52E22-DRR2P]</span>\n<div style=\"display:none\">\n<div>\n\n</div>\n</div>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:"Calibri"; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br>\n<p></p>\n</div>\n</div>",
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Os contacto para haceros llegar el caso de una clienta que realizó una compra en vuestra tienda de unos pantalones. A continuación os dejo información proporcionada por la clienta,
Referencia de codigo de barras: 8434355436566
Nombre Clienta: Maria Gibert
Numero de contacto: 639904259
Ticket de compra: No dispone del ticket, compró el producto hará unos dos meses, a ver si se lo podéis encontrar en el sistema si no supone moléstia.😊️
Correo Electrónico: 1969magive@gmail.com
Quedamos a la espera de vuestros comentarios.
Un saludo,