#33267 · INCIDENCIAS PROGRAMA NUEVO GRAN VIA BILBAO
ID interno: 10918000011167095
Estado
Resuelta
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Business Central
Subcategoría
Others
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Ventas
Request Type
Incidencia
Creado
9/4/26, 15:56
Resuelto
13/4/26, 6:35
Actualizado
13/4/26, 6:35
Asignado
Apr 10, 2026 08:22 AM
Respondido
Apr 13, 2026 08:35 AM
Completado
—
First resp. due
Apr 10, 2026 05:56 PM
Due by
Apr 13, 2026 05:56 PM
Tiempo de resolución
86.7 h
Overdue
NoFirst resp. overdue
SíEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Hola equipo ,
Os paso feedback de las incidencias que me ha reportado la tienda de GRAN VÍA DE BILBAO DEL PROGRAMA NUEVO.
A continuación os las detallo :
- Cada vez que hay algún error con la tarjeta, ya sea por error de la tarjeta del cliente o porque han puesto mal el pin salen 3 tiquets (gasto de papel) y el programa tarda bastante en que se pueda volver a hacer la venta, porque se queda pensando un rato. Al
final esto ralentiza mucho solo por poner mal el pin.
- El tema de las tarjetas regalo es que no se puede ver el importe y dependiendo de cuando se hayan hecho hay que usar una enumeración u otra.
- El lector 2 , tarda mucho en leer las prendas. Si se llevan 10 prendas hay que ir casi una por una poniéndola justo en el lector y darle a leer etiquetas (que en nuestro caso el lector no entra en medio del mostrador si no más en la zona donde tenemos el teclado
del ordenador). Esto cuando son ventas de un gran importe ,hace que se ralentice mucho el proceso.
- Tampoco les funciona muy bien lo de mirar el listado de productos para mirar el stock. Muchas veces tenemos que estar pasando las etiquetas fuera de esa pantalla y luego volver a meternos. Otras veces tenemos que poner la referencia hasta en 3 ocasiones para
poder buscarla.
Podeis revisarlo porfi?
Mil gracias ,
Un saludo ,
Lorena
C/ Castanyer 29 | ||
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original a la dirección arriba mencionada. | ||
Resolución
Hola Lorena,
Muchas gracias por compartirnos el feedback.
Queríamos comentarte que ya estamos revisando todos los puntos. Como en todo programa nuevo, estamos en fase de ajustes y mejora continua para optimizar su funcionamiento en tienda.
Algunas de las incidencias que mencionas ya las teníamos identificadas gracias al feedback previo de Carla y Joana. Son aspectos que estamos trabajando con especial cuidado para asegurar soluciones estables.
Gracias de nuevo por vuestra ayuda y por trasladarnos estos detalles.
Un saludo,
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"description": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div lang=\"ES\" style=\"\" class=\"zm_2291013764318176853_parse_9034315316999103329\"><div class=\"x_1854050104WordSection1\"><p style=\"margin-top:0px; margin-bottom:0px\">Hola equipo ,<br/></p><p style=\"margin-top:0px; margin-bottom:0px\"> <br/></p><p style=\"margin-top:0px; margin-bottom:0px\">Os paso feedback de las incidencias que me ha reportado la tienda de GRAN VÍA DE BILBAO DEL PROGRAMA NUEVO.<br/></p><p style=\"margin-top:0px; margin-bottom:0px\"> <br/></p><p style=\"margin-top:0px; margin-bottom:0px\">A continuación os las detallo :<br/></p><p style=\"margin-top:0px; margin-bottom:0px\"> <br/></p><ul style=\"margin-top:0cm\"><li class=\"x_1854050104MsoListParagraph\" style=\"color:black; margin-left:0cm\">Cada vez que hay algún error con la tarjeta, ya sea por error de la tarjeta del cliente o porque han puesto mal el pin salen 3 tiquets (gasto de papel) y el programa tarda bastante en que se pueda volver a hacer la venta, porque se queda pensando un rato. Al\n final esto ralentiza mucho solo por poner mal el pin.<br/></li><li class=\"x_1854050104MsoListParagraph\" style=\"color:black; margin-left:0cm\">El tema de las tarjetas regalo es que no se puede ver el importe y dependiendo de cuando se hayan hecho hay que usar una enumeración u otra. <br/></li><li class=\"x_1854050104MsoListParagraph\" style=\"color:black; margin-left:0cm\">El lector 2 , tarda mucho en leer las prendas. Si se llevan 10 prendas hay que ir casi una por una poniéndola justo en el lector y darle a leer etiquetas (que en nuestro caso el lector no entra en medio del mostrador si no más en la zona donde tenemos el teclado\n del ordenador). Esto cuando son ventas de un gran importe ,hace que se ralentice mucho el proceso.<br/></li><li class=\"x_1854050104MsoListParagraph\" style=\"color:black; margin-left:0cm\">Tampoco les funciona muy bien lo de mirar el listado de productos para mirar el stock. Muchas veces tenemos que estar pasando las etiquetas fuera de esa pantalla y luego volver a meternos. Otras veces tenemos que poner la referencia hasta en 3 ocasiones para\n poder buscarla. <br/></li></ul><p style=\"margin-top:0px; margin-bottom:0px\"><span class=\"colour\" style=\"color:black\"> </span><br/></p><p style=\"margin-top:0px; margin-bottom:0px\"><span class=\"colour\" style=\"color:black\">Podeis revisarlo porfi?</span><br/></p><p style=\"margin-top:0px; margin-bottom:0px\"><span class=\"colour\" style=\"color:black\"> </span><br/></p><p style=\"margin-top:0px; margin-bottom:0px\"><span class=\"colour\" style=\"color:black\"> </span><br/></p><p style=\"margin-top:0px; margin-bottom:0px\"><span class=\"colour\" style=\"color:black\">Mil gracias ,</span><br/></p><p style=\"margin-top:0px; margin-bottom:0px\"><span class=\"colour\" style=\"color:black\">Un saludo ,</span><br/></p><p style=\"margin-top:0px; margin-bottom:0px\"><span class=\"colour\" style=\"color:black\">Lorena</span><br/></p><p style=\"margin-top:0px; margin-bottom:0px\"><span class=\"colour\" style=\"color:black\"> </span><br/></p><p class=\"x_1854050104MsoListParagraph\"><span class=\"colour\" style=\"color:black\"> </span><br/></p><p class=\"x_1854050104MsoListParagraph\"><span class=\"colour\" style=\"color:black\"> </span><br/></p><p class=\"x_1854050104MsoListParagraph\"> <br/></p><p style=\"margin-top:0px; margin-bottom:0px\"> <br/></p><table class=\"x_1854050104MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"635\" style=\"width:476.25pt\"><tbody><tr><td width=\"125\" valign=\"top\" style=\"width:93.75pt; padding:0cm 0cm 0cm 0cm\"><p style=\"margin:0.1pt\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/\"><span class=\"colour\" style=\"color:blue\"><span class=\"font\" style=\"font-family:Arial, sans-serif\"><span class=\"size\" style=\"font-size:9pt; text-decoration:none\"><img border=\"0\" width=\"95\" height=\"95\" style=\"width:0.993in; height:0.993in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7511163&ACTION=FILE\" alt=\"New_Logo_01_.gif\"/></span></span></span></a><span class=\"colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"font\" style=\"font-family:Arial, sans-serif\"><span class=\"size\" style=\"font-size:9pt\"></span></span></span><br/></p></td><td width=\"230\" valign=\"top\" style=\"width:172.5pt; padding:0cm 0cm 0cm 0cm\"><p><b><span class=\"colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"font\" style=\"font-family:Arial, sans-serif\"><span class=\"size\" style=\"font-size:9pt\">Lorena Gañan</span></span></span></b><span class=\"colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"font\" style=\"font-family:Arial, sans-serif\"><span class=\"size\" style=\"font-size:9pt\"><br/> </span><span class=\"size\" style=\"font-size:8pt\">Area Manager</span><span class=\"size\" style=\"font-size:9pt\"><br/> <br/> </span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\"><span class=\"colour\" style=\"color:blue\"><span class=\"font\" style=\"font-family:Arial, sans-serif\"><span class=\"size\" style=\"font-size:9pt; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7511164&ACTION=FILE\"/></span></span></span></a><span class=\"colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"font\" style=\"font-family:Arial, sans-serif\"><span class=\"size\" style=\"font-size:9pt\"> </span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\"><span class=\"colour\" style=\"color:blue\"><span class=\"font\" style=\"font-family:Arial, sans-serif\"><span class=\"size\" style=\"font-size:9pt; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7511165&ACTION=FILE\"/></span></span></span></a><span class=\"colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"font\" style=\"font-family:Arial, sans-serif\"><span class=\"size\" style=\"font-size:9pt\"> </span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><span class=\"colour\" style=\"color:blue\"><span class=\"font\" style=\"font-family:Arial, sans-serif\"><span class=\"size\" style=\"font-size:9pt; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7511166&ACTION=FILE\"/></span></span></span></a><span class=\"colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"font\" style=\"font-family:Arial, sans-serif\"><span class=\"size\" style=\"font-size:9pt\"> </span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\"><span class=\"colour\" style=\"color:blue\"><span class=\"font\" style=\"font-family:Arial, sans-serif\"><span class=\"size\" style=\"font-size:9pt; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7511167&ACTION=FILE\"/></span></span></span></a><span class=\"colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"font\" style=\"font-family:Arial, sans-serif\"><span class=\"size\" style=\"font-size:9pt\"></span></span></span></p></td><td width=\"280\" valign=\"top\" style=\"width:210pt; border:none; border-left:solid rgb(61, 61, 63) 1pt; padding:0cm 0cm 0cm 15pt\"><p><span class=\"colour\" style=\"color:black\"><span class=\"font\" style=\"font-family:Arial, sans-serif\"><span class=\"size\" style=\"font-size:9pt\">C/ Castanyer 29<br/> 08022 - Barcelona, Spain<br/> </span></span></span><span class=\"colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"font\" style=\"font-family:Arial, sans-serif\"><span class=\"size\" style=\"font-size:9pt\">+34 932 377 066<br/> +34 <a target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"colour\" style=\"color:rgb(61, 61, 63)\">690666964</span></a><br/> <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\"><span class=\"colour\" style=\"color:rgb(155, 155, 155)\">www.browniespain.com</span></a></span></span></span><span class=\"font\" style=\"font-family:Arial, sans-serif\"><span class=\"size\" style=\"font-size:9pt\"></span></span></p></td></tr><tr><td width=\"635\" colspan=\"3\" valign=\"top\" style=\"width:476.25pt; padding:0cm 0cm 0cm 0cm\"><p style=\"margin:0.1pt; text-align:justify\"><span class=\"colour\" style=\"color:rgb(186, 186, 186)\"><span class=\"font\" style=\"font-family:Arial, sans-serif\"><span class=\"size\" style=\"font-size:6pt\"> </span></span></span><br/></p><p style=\"margin:0.1pt; text-align:justify\"><span class=\"colour\" style=\"color:rgb(186, 186, 186)\"><span class=\"font\" style=\"font-family:Arial, sans-serif\"><span class=\"size\" style=\"font-size:6pt\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada,\n y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos\n por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición\n a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:personal@browniespain.com\">personal@browniespain.com</a> Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario,\n o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje\n original a la dirección arriba mencionada.</span></span></span><br/></p></td></tr></tbody></table><p style=\"margin:0.1pt\"><span class=\"font\" style=\"font-family:Arial, sans-serif\"> </span><br/></p><p style=\"margin:0.1pt\"><span class=\"font\" style=\"font-family:Arial, sans-serif\"> </span><br/></p><p style=\"margin-top:0px; margin-bottom:0px\"> <br/></p></div></div></div>",
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