#33267 · INCIDENCIAS PROGRAMA NUEVO GRAN VIA BILBAO

ID interno: 10918000011167095

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Estado

Resuelta

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Business Central

Subcategoría

Others

Tipo

Incidencia

Canal

CAU

SLA

SLA Soporte TIENDAS

Grupo

Brownie (Tiendas)

Site

TIENDAS

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Lorena Gañán

Técnico

Eliana Garcia

Departamento

Ventas

Request Type

Incidencia

Creado

9/4/26, 15:56

Resuelto

13/4/26, 6:35

Actualizado

13/4/26, 6:35

Asignado

Apr 10, 2026 08:22 AM

Respondido

Apr 13, 2026 08:35 AM

Completado

First resp. due

Apr 10, 2026 05:56 PM

Due by

Apr 13, 2026 05:56 PM

Tiempo de resolución

86.7 h

Overdue

No

First resp. overdue

Escalado

No

Reabierto

No

FCR

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: Eliana Garcia

Descripción

Hola equipo ,

 

Os paso feedback de las incidencias que me ha reportado la tienda de GRAN VÍA DE BILBAO DEL PROGRAMA NUEVO.

 

A continuación os las detallo :

 

  • Cada vez que hay algún error con la tarjeta, ya sea por error de la tarjeta del cliente o porque han puesto mal el pin salen 3 tiquets (gasto de papel) y el programa tarda bastante en que se pueda volver a hacer la venta, porque se queda pensando un rato. Al final esto ralentiza mucho solo por poner mal el pin.
  • El tema de las tarjetas regalo  es que no se puede ver el importe y dependiendo de cuando se hayan hecho hay que usar una enumeración u otra. 
  • El lector 2 , tarda mucho en leer las prendas. Si se llevan 10 prendas hay que ir casi una por una poniéndola justo en el lector y darle a leer etiquetas (que en nuestro caso el lector no entra en medio del mostrador si no más en la zona donde tenemos el teclado del ordenador). Esto cuando son ventas de un gran importe ,hace que se ralentice mucho el proceso.
  • Tampoco les funciona muy bien lo de mirar el listado de productos para mirar el stock. Muchas veces tenemos que estar pasando las etiquetas fuera de esa pantalla y luego volver a meternos. Otras veces tenemos que poner la referencia hasta en 3 ocasiones para poder buscarla. 

 

Podeis revisarlo porfi?

 

 

Mil gracias ,

Un saludo ,

Lorena

 

 

 

 

 

New_Logo_01_.gif

Lorena Gañan
Area Manager

   

C/ Castanyer 29
08022 - Barcelona, Spain
+34 932 377 066
+34 690666964
www.browniespain.com

 

La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.

 

 

 

Resolución

Hola Lorena,

Muchas gracias por compartirnos el feedback.

Queríamos comentarte que ya estamos revisando todos los puntos. Como en todo programa nuevo, estamos en fase de ajustes y mejora continua para optimizar su funcionamiento en tienda.

Algunas de las incidencias que mencionas ya las teníamos identificadas gracias al feedback previo de Carla y Joana. Son aspectos que estamos trabajando con especial cuidado para asegurar soluciones estables.

En cuanto haya novedades respecto a las mejoras os avisaremos.​

Gracias de nuevo por vuestra ayuda y por trasladarnos estos detalles.

Un saludo,


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  "description": "<div class=\"personalize-wrapper\" style=\"font-family:&quot;PT Sans&quot;, Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div lang=\"ES\" style=\"\" class=\"zm_2291013764318176853_parse_9034315316999103329\"><div class=\"x_1854050104WordSection1\"><p style=\"margin-top:0px; margin-bottom:0px\">Hola equipo ,<br/></p><p style=\"margin-top:0px; margin-bottom:0px\">&nbsp;<br/></p><p style=\"margin-top:0px; margin-bottom:0px\">Os paso feedback de las incidencias que me ha reportado la tienda de GRAN VÍA DE BILBAO DEL PROGRAMA NUEVO.<br/></p><p style=\"margin-top:0px; margin-bottom:0px\">&nbsp;<br/></p><p style=\"margin-top:0px; margin-bottom:0px\">A continuación os las detallo :<br/></p><p style=\"margin-top:0px; margin-bottom:0px\">&nbsp;<br/></p><ul style=\"margin-top:0cm\"><li class=\"x_1854050104MsoListParagraph\" style=\"color:black; margin-left:0cm\">Cada vez que hay algún error con la tarjeta, ya sea por error de la tarjeta del cliente o porque han puesto mal el pin salen 3 tiquets (gasto de papel) y el programa tarda bastante en que se pueda volver a hacer la venta, porque se queda pensando un rato. Al\n final esto ralentiza mucho solo por poner mal el pin.<br/></li><li class=\"x_1854050104MsoListParagraph\" style=\"color:black; margin-left:0cm\">El tema de las tarjetas regalo &nbsp;es que no se puede ver el importe y dependiendo de cuando se hayan hecho hay que usar una enumeración u otra.&nbsp;<br/></li><li class=\"x_1854050104MsoListParagraph\" style=\"color:black; margin-left:0cm\">El lector 2 , tarda mucho en leer las prendas. Si se llevan 10 prendas hay que ir casi una por una poniéndola justo en el lector y darle a leer etiquetas (que en nuestro caso el lector no entra en medio del mostrador si no más en la zona donde tenemos el teclado\n del ordenador). Esto cuando son ventas de un gran importe ,hace que se ralentice mucho el proceso.<br/></li><li class=\"x_1854050104MsoListParagraph\" style=\"color:black; margin-left:0cm\">Tampoco les funciona muy bien lo de mirar el listado de productos para mirar el stock. Muchas veces tenemos que estar pasando las etiquetas fuera de esa pantalla y luego volver a meternos. Otras veces tenemos que poner la referencia hasta en 3 ocasiones para\n poder buscarla.&nbsp;<br/></li></ul><p style=\"margin-top:0px; margin-bottom:0px\"><span class=\"colour\" style=\"color:black\">&nbsp;</span><br/></p><p style=\"margin-top:0px; margin-bottom:0px\"><span class=\"colour\" style=\"color:black\">Podeis revisarlo porfi?</span><br/></p><p style=\"margin-top:0px; margin-bottom:0px\"><span class=\"colour\" style=\"color:black\">&nbsp;</span><br/></p><p style=\"margin-top:0px; margin-bottom:0px\"><span class=\"colour\" style=\"color:black\">&nbsp;</span><br/></p><p style=\"margin-top:0px; margin-bottom:0px\"><span class=\"colour\" style=\"color:black\">Mil gracias ,</span><br/></p><p style=\"margin-top:0px; margin-bottom:0px\"><span class=\"colour\" style=\"color:black\">Un saludo ,</span><br/></p><p style=\"margin-top:0px; margin-bottom:0px\"><span class=\"colour\" style=\"color:black\">Lorena</span><br/></p><p style=\"margin-top:0px; margin-bottom:0px\"><span class=\"colour\" style=\"color:black\">&nbsp;</span><br/></p><p class=\"x_1854050104MsoListParagraph\"><span class=\"colour\" style=\"color:black\">&nbsp;</span><br/></p><p class=\"x_1854050104MsoListParagraph\"><span class=\"colour\" style=\"color:black\">&nbsp;</span><br/></p><p class=\"x_1854050104MsoListParagraph\">&nbsp;<br/></p><p style=\"margin-top:0px; margin-bottom:0px\">&nbsp;<br/></p><table class=\"x_1854050104MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"635\" style=\"width:476.25pt\"><tbody><tr><td width=\"125\" valign=\"top\" style=\"width:93.75pt; padding:0cm 0cm 0cm 0cm\"><p style=\"margin:0.1pt\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/\"><span class=\"colour\" style=\"color:blue\"><span class=\"font\" style=\"font-family:Arial, sans-serif\"><span class=\"size\" style=\"font-size:9pt; text-decoration:none\"><img border=\"0\" width=\"95\" height=\"95\" style=\"width:0.993in; height:0.993in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7511163&amp;ACTION=FILE\" alt=\"New_Logo_01_.gif\"/></span></span></span></a><span class=\"colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"font\" style=\"font-family:Arial, sans-serif\"><span class=\"size\" style=\"font-size:9pt\"></span></span></span><br/></p></td><td width=\"230\" valign=\"top\" style=\"width:172.5pt; padding:0cm 0cm 0cm 0cm\"><p><b><span class=\"colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"font\" style=\"font-family:Arial, sans-serif\"><span class=\"size\" style=\"font-size:9pt\">Lorena Gañan</span></span></span></b><span class=\"colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"font\" style=\"font-family:Arial, sans-serif\"><span class=\"size\" style=\"font-size:9pt\"><br/> </span><span class=\"size\" style=\"font-size:8pt\">Area Manager</span><span class=\"size\" style=\"font-size:9pt\"><br/> <br/> </span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\"><span class=\"colour\" style=\"color:blue\"><span class=\"font\" style=\"font-family:Arial, sans-serif\"><span class=\"size\" style=\"font-size:9pt; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7511164&amp;ACTION=FILE\"/></span></span></span></a><span class=\"colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"font\" style=\"font-family:Arial, sans-serif\"><span class=\"size\" style=\"font-size:9pt\">&nbsp;</span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\"><span class=\"colour\" style=\"color:blue\"><span class=\"font\" style=\"font-family:Arial, sans-serif\"><span class=\"size\" style=\"font-size:9pt; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7511165&amp;ACTION=FILE\"/></span></span></span></a><span class=\"colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"font\" style=\"font-family:Arial, sans-serif\"><span class=\"size\" style=\"font-size:9pt\">&nbsp;</span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><span class=\"colour\" style=\"color:blue\"><span class=\"font\" style=\"font-family:Arial, sans-serif\"><span class=\"size\" style=\"font-size:9pt; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7511166&amp;ACTION=FILE\"/></span></span></span></a><span class=\"colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"font\" style=\"font-family:Arial, sans-serif\"><span class=\"size\" style=\"font-size:9pt\">&nbsp;</span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\"><span class=\"colour\" style=\"color:blue\"><span class=\"font\" style=\"font-family:Arial, sans-serif\"><span class=\"size\" style=\"font-size:9pt; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7511167&amp;ACTION=FILE\"/></span></span></span></a><span class=\"colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"font\" style=\"font-family:Arial, sans-serif\"><span class=\"size\" style=\"font-size:9pt\"></span></span></span></p></td><td width=\"280\" valign=\"top\" style=\"width:210pt; border:none; border-left:solid rgb(61, 61, 63) 1pt; padding:0cm 0cm 0cm 15pt\"><p><span class=\"colour\" style=\"color:black\"><span class=\"font\" style=\"font-family:Arial, sans-serif\"><span class=\"size\" style=\"font-size:9pt\">C/ Castanyer 29<br/> 08022 - Barcelona, Spain<br/> </span></span></span><span class=\"colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"font\" style=\"font-family:Arial, sans-serif\"><span class=\"size\" style=\"font-size:9pt\">+34 932 377 066<br/> +34&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"colour\" style=\"color:rgb(61, 61, 63)\">690666964</span></a><br/> <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\"><span class=\"colour\" style=\"color:rgb(155, 155, 155)\">www.browniespain.com</span></a></span></span></span><span class=\"font\" style=\"font-family:Arial, sans-serif\"><span class=\"size\" style=\"font-size:9pt\"></span></span></p></td></tr><tr><td width=\"635\" colspan=\"3\" valign=\"top\" style=\"width:476.25pt; padding:0cm 0cm 0cm 0cm\"><p style=\"margin:0.1pt; text-align:justify\"><span class=\"colour\" style=\"color:rgb(186, 186, 186)\"><span class=\"font\" style=\"font-family:Arial, sans-serif\"><span class=\"size\" style=\"font-size:6pt\">&nbsp;</span></span></span><br/></p><p style=\"margin:0.1pt; text-align:justify\"><span class=\"colour\" style=\"color:rgb(186, 186, 186)\"><span class=\"font\" style=\"font-family:Arial, sans-serif\"><span class=\"size\" style=\"font-size:6pt\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada,\n y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos\n por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición\n a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:personal@browniespain.com\">personal@browniespain.com</a>&nbsp;Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario,\n o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje\n original a la dirección arriba mencionada.</span></span></span><br/></p></td></tr></tbody></table><p style=\"margin:0.1pt\"><span class=\"font\" style=\"font-family:Arial, sans-serif\">&nbsp;</span><br/></p><p style=\"margin:0.1pt\"><span class=\"font\" style=\"font-family:Arial, sans-serif\">&nbsp;</span><br/></p><p style=\"margin-top:0px; margin-bottom:0px\">&nbsp;<br/></p></div></div></div>",
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