#33263 · Cartões-presente
ID interno: 10918000011167062
Estado
Asignada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
9/4/26, 14:42
Resuelto
—
Actualizado
13/4/26, 14:42
Asignado
Apr 10, 2026 08:25 AM
Respondido
—
Completado
—
First resp. due
Apr 10, 2026 04:42 PM
Due by
Apr 13, 2026 04:42 PM
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Boa tarde,
Espero que se encontre bem!
Ontem tivemos um problema com 2 cartões presente, no qual tentamos descontar 50€ do cartão n: 0000600132767 e 30€ do cartão n: 0000600133610, e não o conseguimos fazer. Entramos em contacto telefónico com o suporte, e não conseguiram resolver.
Com isto, estamos a enviar os cartões para verem o problema o problema dos mesmos, para que se possa resolver na maior brevidade possível.
Agradecemos resposta.
Cumprimentos,
Brownie Braga
JSON crudo (detalle completo)
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_4257436379191046311_parse_1381676081657476140\">\n<div class=\"x_614744641elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nBoa tarde, </div>\n<div class=\"x_614744641elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div class=\"x_614744641elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nEspero que se encontre bem! </div>\n<div class=\"x_614744641elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div class=\"x_614744641elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nOntem tivemos um problema com 2 cartões presente, no qual tentamos descontar 50€ do cartão n: 0000600132767 e 30€ do cartão n: 0000600133610, e não o conseguimos fazer. Entramos em contacto telefónico com o suporte, e não conseguiram resolver. </div>\n<div class=\"x_614744641elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nCom isto, estamos a enviar os cartões para verem o problema o problema dos mesmos, para que se possa resolver na maior brevidade possível. </div>\n<div class=\"x_614744641elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div class=\"x_614744641elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nAgradecemos resposta. </div>\n<div class=\"x_614744641elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div class=\"x_614744641elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nCumprimentos, </div>\n<div class=\"x_614744641elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div class=\"x_614744641elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nBrownie Braga </div>\n<div class=\"x_614744641elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div class=\"x_614744641elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n</div>",
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