#33243 · Devoluciones
ID interno: 10918000011159013
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Others
Tipo
Incidencia
Canal
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
—
Request Type
Incidencia
Creado
8/4/26, 17:11
Resuelto
10/4/26, 6:43
Actualizado
12/4/26, 7:09
Asignado
Apr 9, 2026 08:56 AM
Respondido
Apr 9, 2026 09:06 AM
Completado
Apr 12, 2026 09:09 AM
First resp. due
Apr 10, 2026 11:51 AM
Due by
Apr 13, 2026 11:51 AM
Tiempo de resolución
37.5 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
Hola, la terminal 1 nos da problemas para leer las devoluciones.
También nos da problemas con la lectura de etiquetas, tiene un efecto retardado, que nos da error y salta en la siguiente venta.
Gracias
Arminda
Resolución
En caso de que siga sin funcionar bien hacédnoslo saber por favor.
Gracias y saludos!
Gracias y saludos!
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