#33236 · Licencia
ID interno: 10918000011149829
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Hardware
Subcategoría
Nedap
Tipo
Consulta
Canal
SLA
—
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
—
Request Type
Consulta
Creado
8/4/26, 13:27
Resuelto
9/4/26, 13:18
Actualizado
11/4/26, 14:09
Asignado
Apr 8, 2026 04:53 PM
Respondido
Apr 8, 2026 04:58 PM
Completado
Apr 11, 2026 04:09 PM
First resp. due
—
Due by
—
Tiempo de resolución
23.8 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
Buenas tardes, me comentasteis que os dijera cómo funcionaban las placas de Aqua después de poner en el tpv1 el programa de antes.
Ayer por la tarde la estuvimos probando y no leía las etiquetas y el dos sigue funcionando con lentitud.
Por otro lado, cuando accedemos al programa nuevo de caja, nos pone que la licencia caduca en 13 días, adjunto foto.
También quería volver a preguntaros lo del técnico de la alarma, os escribí el otro día haciendo la consulta, tenemos mañana a las 10:00 la visita del técnico Francisco candela, pero el mismo nos llamó a la tienda y quería consultarlo con vosotros si estoy
es okey.
Espero vuestra respuesta!
Muchas gracias!!!
Enviado desde
Outlook para iOS
Resolución
Vamos a esperar a que pase el fin de semana para comprobar como se comportan con mas volumen de gente. El lunes dadnos feedback de ambos TPVs por favor.
Gracias y saludos!
Gracias y saludos!
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