#33224 · Error en traspasos

ID interno: 10918000011149617

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Estado

Cerrada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Business Central

Subcategoría

Others

Tipo

Incidencia

Canal

E-Mail

SLA

SLA Soporte TIENDAS

Grupo

Brownie (Tiendas)

Site

TIENDAS

Nivel

Nivel 1 - Primera Respuesta

Solicitante

ECI Córdoba

Técnico

N1 Support

Departamento

Tiendas

Request Type

Incidencia

Creado

8/4/26, 9:38

Resuelto

8/4/26, 10:04

Actualizado

10/4/26, 10:08

Asignado

Apr 8, 2026 12:00 PM

Respondido

Apr 8, 2026 12:03 PM

Completado

Apr 10, 2026 12:08 PM

First resp. due

Apr 9, 2026 11:38 AM

Due by

Apr 10, 2026 11:38 AM

Tiempo de resolución

0.4 h

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: N1 Support

Descripción

Buenos días. En ECI Córdoba NO nos deja hacer traspasos y nos salta un aviso.

Adjunto foto

 

Estamos a la espera

Beatriz

Resolución

Volved a intentarlo en un rato.
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