#33161 · VALE ERRONEO PALMA DE MALLORCA (DESCUADRE DAT.EXTERNO)
ID interno: 10918000011121583
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
4/4/26, 14:55
Resuelto
7/4/26, 7:50
Actualizado
9/4/26, 8:08
Asignado
Apr 7, 2026 09:50 AM
Respondido
Apr 7, 2026 09:50 AM
Completado
Apr 9, 2026 10:08 AM
First resp. due
Apr 7, 2026 08:00 AM
Due by
Apr 8, 2026 08:00 AM
Tiempo de resolución
64.9 h
Overdue
NoFirst resp. overdue
SíEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
Buenas tardes,
Hace un momento le hemos generado un vale a una clienta por una devolución de 49,90€, lo ha querido utilizar después pero por un error de TPV, lo hemos pasado y se ha restado ese importe pero no se ha terminado la operación en el programa (por lo que no ha salido el ticket ni el vale restante).
Tras contactar con soporte, le hemos generado una tarjeta regalo con ese mismo importe 49,90€ y pasado como datáfono externo para poderle cobrar lo que quería comprar con dicha tarjeta.
Resumen: Se ha cobrado una tarjeta regalo con datáfono externo que no es real, corresponde al importe del vale que daba error.
(El vale queda cancelado y ahora tiene una tarjeta regalo con el importe sobrante que son 20€ justos).
N. de vale: V090000007532
Tarj. Regalo: 00005202424 000600130909
Muchas gracias
Resolución
-
JSON crudo (detalle completo)
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"name": "IT",
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},
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"name": "N1 Support",
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"id": "10918000000794001"
},
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"email_id": "n1support@browniespain.com",
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"last_name": "Support",
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_1663262071482041148_parse_3028088521006246919\">\n<div class=\"x_1465514329WordSection1\">\n<p class=\"MsoNormal\">Buenas tardes,</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Hace un momento le hemos generado un vale a una clienta por una devolución de 49,90€, lo ha querido utilizar después pero por un error de TPV, lo hemos pasado y se ha restado ese importe pero no se ha terminado la operación en el programa\n (por lo que no ha salido el ticket ni el vale restante).</p>\n<p class=\"MsoNormal\">Tras contactar con soporte, le hemos generado una tarjeta regalo con ese mismo importe 49,90€ y pasado como datáfono externo para poderle cobrar lo que quería comprar con dicha tarjeta.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"><span style=\"color:rgb(238, 0, 0)\">Resumen: Se ha cobrado una tarjeta regalo con datáfono externo que no es real, corresponde al importe del vale que daba error.</span></p>\n<p class=\"MsoNormal\">(El vale queda cancelado y ahora tiene una tarjeta regalo con el importe sobrante que son 20€ justos).</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">N. de vale: V090000007532</p>\n<p class=\"MsoNormal\">Tarj. Regalo: 00005202424 000600130909</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Muchas gracias</p>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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"id": "10918000001574383",
"name": "Vales / Tarjetas Regalo"
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