#33144 · TPV2 LAS ROZAS

ID interno: 10918000011121341

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Estado

Cerrada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

LS Retail

Subcategoría

Error personal tienda

Tipo

Incidencia

Canal

E-Mail

SLA

SLA Soporte HQ

Grupo

Brownie (HQ)

Site

HQ

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Las Rozas

Técnico

Sergio Marqués

Departamento

Request Type

Incidencia

Creado

2/4/26, 17:03

Resuelto

7/4/26, 15:07

Actualizado

9/4/26, 15:08

Asignado

Apr 7, 2026 05:05 PM

Respondido

Apr 7, 2026 05:06 PM

Completado

Apr 9, 2026 05:08 PM

First resp. due

Apr 6, 2026 08:00 AM

Due by

Apr 7, 2026 08:00 AM

Tiempo de resolución

118.1 h

Overdue

First resp. overdue

Escalado

Reabierto

No

FCR

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: Sergio Marqués

Descripción

Buenas tardes
En el TPV2 al pasar las bolsas con el código de barras no lo reconoce se queda como veis en la foto,
Me lo podéis mirar.
Gracias 

Brownie Las Rozas.

Las Rozas Village
C/Juan Ramón Jiménez, 3
916 40 49 00

De: Vanesa Martin <vanesa.martin@browniespain.com>
Enviado: jueves, 2 de abril de 2026 18:58
Para: Las Rozas <lasrozas@browniespain.com>
Asunto:
 


New_Logo_01_.gif

Vanesa Martin


   

C/ Castanyer 29
08022 - Barcelona, Spain

+34 932 377 066
+34 679345037
www.browniespain.com


La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.




Resolución

Hola,

Lo hemos probado y si que pasa el producto, le dais a ENTER y sale el producto .

Un saludo.
Sergio.​

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  "description": "\n\n\n<div dir=\"ltr\" class=\"zm_7219211882779921875_parse_5740833382824673309\">\n<div class=\"x_655830126elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nBuenas tardes</div>\n<div class=\"x_655830126elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nEn el TPV2 al pasar las bolsas con el código de barras no lo reconoce se queda como veis en la foto,</div>\n<div class=\"x_655830126elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nMe lo podéis mirar.</div>\n<div class=\"x_655830126elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nGracias&nbsp;</div>\n<div id=\"x_655830126Signature\" class=\"x_655830126elementToProof\">\n<div class=\"x_655830126elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div class=\"x_655830126elementToProof\" style=\"font-family:&quot;Google Sans&quot;, Arial, sans-serif; font-size:10pt; color:rgb(0, 0, 0)\">\nBrownie Las Rozas.</div>\n<div class=\"x_655830126elementToProof\" style=\"font-family:&quot;Google Sans&quot;, Arial, sans-serif; font-size:10pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div class=\"x_655830126elementToProof\" style=\"font-family:&quot;Google Sans&quot;, Arial, sans-serif; font-size:10pt; color:rgb(31, 31, 31)\">\n<span style=\"background-color:rgb(255, 255, 255)\">Las Rozas Village</span></div>\n<div class=\"x_655830126elementToProof\" style=\"font-family:Arial, sans-serif; font-size:14px; color:rgb(99, 99, 99)\">\n<span style=\"background-color:rgb(255, 255, 255)\">C/Juan Ramón Jiménez, 3</span></div>\n<div class=\"x_655830126elementToProof\" style=\"font-family:Arial, sans-serif; font-size:14px; color:rgb(99, 99, 99)\">\n<span style=\"background-color:rgb(255, 255, 255)\">916 40 49 00</span></div>\n<div class=\"x_655830126elementToProof\" style=\"font-family:Arial, sans-serif; font-size:14px; color:rgb(99, 99, 99)\">\n<span style=\"background-color:rgb(255, 255, 255)\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:lasrozas@browniespain.com\">lasrozas@browniespain.com</a></span></div>\n</div>\n<div id=\"x_655830126appendonsend\"></div>\n<hr style=\"width:98%\"/>\n<div id=\"x_655830126divRplyFwdMsg\" dir=\"ltr\"><font face=\"Calibri, sans-serif\" style=\"font-size:11pt\" color=\"#000000\"><b>De:</b> Vanesa Martin &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:vanesa.martin@browniespain.com\">vanesa.martin@browniespain.com</a>&gt;<br/>\n<b>Enviado:</b> jueves, 2 de abril de 2026 18:58<br/>\n<b>Para:</b> Las Rozas &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:lasrozas@browniespain.com\">lasrozas@browniespain.com</a>&gt;<br/>\n<b>Asunto:</b> </font>\n<div>&nbsp;</div>\n</div>\n<div>\n<div dir=\"auto\"></div>\n<br/>\n<p style=\"font-size:10pt; margin-bottom:5pt; font-family:ARIAL; margin-top:0pt\"><br/>\n</p>\n<table cellspacing=\"0\" cellpadding=\"0\" border=\"0\" style=\"width:635px\">\n<tbody>\n<tr>\n<td style=\"width:125px; vertical-align:top\">\n<p style=\"font-family:Arial; margin:0.1pt; font-size:9pt; color:rgb(61, 61, 63)\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/\" title=\"\"><img border=\"0\" width=\"95\" height=\"95\" alt=\"New_Logo_01_.gif\" style=\"width:95px; height:95px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7483354&amp;ACTION=FILE\"/></a><b></b></p>\n</td>\n<td valign=\"top\" style=\"width:230px; color:rgb(61, 61, 63)\">\n<p style=\"font-family:Arial; font-size:9pt\"><b>Vanesa Martin</b><br/>\n<span style=\"font-size:8pt\"></span><br/>\n<br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_655830126x_socialLink\" href=\"https://www.facebook.com/browniespain\"><img class=\"x_655830126x_socialLink\" border=\"0\" width=\"18\" height=\"18\" style=\"height:18px; width:18px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7483355&amp;ACTION=FILE\"/></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_655830126x_socialLink\" href=\"https://instagram.com/browniespain\"><img class=\"x_655830126x_socialLink\" border=\"0\" width=\"18\" height=\"18\" style=\"height:18px; width:18px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7483356&amp;ACTION=FILE\"/></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_655830126x_socialLink\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><img class=\"x_655830126x_socialLink\" border=\"0\" width=\"18\" height=\"18\" style=\"height:18px; width:18px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7483357&amp;ACTION=FILE\"/></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_655830126x_socialLink\" href=\"https://es.linkedin.com/company/brownie\"><img class=\"x_655830126x_socialLink\" border=\"0\" width=\"18\" height=\"18\" style=\"height:18px; width:18px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7483358&amp;ACTION=FILE\"/></a></p>\n</td>\n<td valign=\"top\" style=\"border-left:1px solid rgb(61, 61, 63); width:280px; padding-left:20px\">\n<p style=\"font-family:Arial; font-size:9pt\"><span style=\"color:rgb(61, 61, 63)\"><span style=\"font-size:9pt; color:rgb(0, 0, 0)\"><span style=\"font-size:9pt\"><span style=\"font-size:9pt\">C/ Castanyer 29<br/>\n08022 - Barcelona, Spain</span></span><br/>\n</span>+34 932 377 066<br/>\n+34&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" title=\"\" style=\"font-size:9pt; color:rgb(61, 61, 63)\">679345037</a><br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" title=\"\" href=\"http://www.browniespain.com/\" style=\"font-size:9pt; color:rgb(155, 155, 155)\">www.browniespain.com</a></span></p>\n</td>\n</tr>\n<tr>\n<td colspan=\"3\" style=\"width:635px; vertical-align:top\">\n<p style=\"font-family:Arial; margin:0.1pt; text-align:justify; font-size:6pt; color:rgb(186, 186, 186)\">\n<br/>\n</p>\n<p style=\"font-family:Arial; margin:0.1pt; text-align:justify; font-size:6pt; color:rgb(186, 186, 186)\">\nLa información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos\n han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión,\n portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:personal@browniespain.com\">personal@browniespain.com</a>&nbsp;Si\n usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</p>\n</td>\n</tr>\n</tbody>\n</table>\n<p style=\"font-family:Arial; margin:0.1pt\"><br style=\"font-family:Arial\"/>\n</p>\n<p style=\"margin-top:0pt; margin-bottom:5pt; font-family:ARIAL; font-size:10pt\"><br/>\n<br/>\n</p>\n<p style=\"font-size:10pt; margin-bottom:5pt; font-family:Arial; margin-top:0px\"></p>\n</div>\n</div>",
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