#33130 · Mail falso
ID interno: 10918000011121105
Estado
Resuelta
Prioridad
Alta
Urgencia
Normal
Impacto
Afecta al Negocio
Categoría
Software
Subcategoría
Suite O365
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Ventas
Request Type
Incidencia
Creado
2/4/26, 8:03
Resuelto
14/4/26, 14:27
Actualizado
14/4/26, 14:27
Asignado
Apr 2, 2026 03:46 PM
Respondido
Apr 14, 2026 04:26 PM
Completado
—
First resp. due
Apr 3, 2026 10:03 AM
Due by
Apr 6, 2026 10:03 AM
Tiempo de resolución
294.4 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Marc Giné
Descripción
Buenos días,
La encargada de Fuencarral ha recibido un mail al correo de empresa que se ve claramente que es una estafa, está firmado por Juan Morera.
Os adjunto foto.
|
|
Carmen Garcia |
C/ Castanyer 29 |
|
La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada. |
||
Resolución
Si, hay que mirar los mails, bien, ya tiraremos el mail para reforzar esto.
Si te fijas el mail pone EXT, porque es un externo, Juan Morera no es un externo.
Es totalmente licito crearte un mail y ponerte que te llamas Juan Morera, lo que pasara es que se clasificará como externo.
No podemos evitar que la gente cree mails a nombre de Juan Morera.
Gracias
JSON crudo (detalle completo)
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"message_id": "<D15048A1-ADEA-4172-9D0E-FA42A408BCD1@browniespain.com>",
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"Zoho Puvi", Roboto, sans-serif; font-size:13px\"><div style=\"font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255); direction:ltr; font-family:Aptos, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">Si, hay que mirar los mails, bien, ya tiraremos el mail para reforzar esto. <br/></div><div style=\"font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255); direction:ltr; font-family:Aptos, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\"><br/></div><div style=\"font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255); direction:ltr; font-family:Aptos, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">Si te fijas el mail pone EXT, porque es un externo, Juan Morera no es un externo. <br/></div><div style=\"font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255); direction:ltr; font-family:Aptos, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\"><br/></div><div style=\"font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255); direction:ltr; font-family:Aptos, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">Es totalmente licito crearte un mail y ponerte que te llamas Juan Morera, lo que pasara es que se clasificará como externo. <br/></div><div style=\"font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255); direction:ltr; font-family:Aptos, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\"><br/></div><div style=\"font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255); direction:ltr; font-family:Aptos, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">No podemos evitar que la gente cree mails a nombre de Juan Morera. <br/></div><div style=\"font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255); direction:ltr; font-family:Aptos, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\"><br/></div><div style=\"font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255); direction:ltr; font-family:Aptos, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">Gracias <br/></div></div>",
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"description": "\n\n<div dir=\"auto\">\nBuenos días,\n<div dir=\"ltr\"></div>\n<div><br/>\n</div>\n<div>La encargada de Fuencarral ha recibido un mail al correo de empresa que se ve claramente que es una estafa, está firmado por Juan Morera.</div>\n<div>Os adjunto foto.</div>\n<div><br/>\n</div>\n<div><br/>\n</div>\n<div><img alt=\"image0.jpeg\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7483143&ACTION=FILE\"/><br/>\n</div>\n<p style=\"FONT-SIZE:10pt; MARGIN-BOTTOM:5pt; FONT-FAMILY:ARIAL; MARGIN-TOP:0pt\">\n<br/>\n</p>\n<table cellspacing=\"0\" cellpadding=\"0\" border=\"0\" style=\"width:635px\">\n<tbody>\n<tr>\n<td style=\"width:125px; vertical-align:top\">\n<p style=\"font-family:Arial; margin:0.1pt; font-size:9pt; color:rgb(61, 61, 63)\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/\" title=\"\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=7483144&ACTION=FILE\" border=\"0\" width=\"95\" height=\"95\" alt=\"New_Logo_01_.gif\" style=\"width:95px; height:95px\"/></a><b></b></p>\n</td>\n<td valign=\"top\" style=\"width:230px; color:rgb(61, 61, 63)\">\n<p style=\"font-family:Arial; font-size:9pt\"><b>Carmen Garcia</b><br/>\n<span style=\"font-size:8pt\">Area Manager</span><br/>\n<br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_239263735socialLink\" href=\"https://www.facebook.com/browniespain\"><img class=\"x_239263735socialLink\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7483145&ACTION=FILE\" width=\"18\" height=\"18\" style=\"height:18px; width:18px\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_239263735socialLink\" href=\"https://instagram.com/browniespain\"><img class=\"x_239263735socialLink\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7483146&ACTION=FILE\" width=\"18\" height=\"18\" style=\"height:18px; width:18px\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_239263735socialLink\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><img class=\"x_239263735socialLink\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7483147&ACTION=FILE\" width=\"18\" height=\"18\" style=\"height:18px; width:18px\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_239263735socialLink\" href=\"https://es.linkedin.com/company/brownie\"><img class=\"x_239263735socialLink\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7483148&ACTION=FILE\" width=\"18\" height=\"18\" style=\"height:18px; width:18px\"/></a></p>\n</td>\n<td valign=\"top\" style=\"border-left:1px solid rgb(61, 61, 63); width:280px; padding-left:20px\">\n<p style=\"font-family:Arial; font-size:9pt\"><span style=\"color:rgb(61, 61, 63)\"><span style=\"font-size:9pt; color:rgb(0, 0, 0)\"><span style=\"font-size:9pt\"><span style=\"font-size:9pt\">C/ Castanyer 29<br/>\n08022 - Barcelona, Spain</span></span><br/>\n</span>+34 932 377 066<br/>\n<br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" title=\"\" href=\"http://www.browniespain.com/\" style=\"font-size:9pt; color:rgb(155, 155, 155)\">www.browniespain.com</a></span></p>\n</td>\n</tr>\n<tr>\n<td colspan=\"3\" style=\"width:635px; vertical-align:top\">\n<p style=\"font-family:Arial; margin:0.1pt; text-align:justify; font-size:6pt; color:rgb(186, 186, 186)\">\n<br/>\n</p>\n<p style=\"font-family:Arial; margin:0.1pt; text-align:justify; font-size:6pt; color:rgb(186, 186, 186)\">\nLa información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos\n han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión,\n portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:personal@browniespain.com\">personal@browniespain.com</a> Si\n usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</p>\n</td>\n</tr>\n</tbody>\n</table>\n<p style=\"font-family:Arial; margin:0.1pt\"><br style=\"font-family:Arial\"/>\n</p>\n<p style=\"margin-top:0pt; margin-bottom:5pt; font-family:ARIAL; font-size:10pt\">\n<br/>\n<br/>\n</p>\n<p style=\"FONT-SIZE:10pt; MARGIN-BOTTOM:5pt; FONT-FAMILY:Arial; MARGIN-TOP:0px\">\n</p>\n</div>",
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