#33090 · EXT: Resumen diario de reacciones: martes, 31 de marzo de 2026

ID interno: 10918000011068485

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Estado

Cancelada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Subcategoría

Tipo

Incidencia

Canal

E-Mail

SLA

SLA Soporte HQ

Grupo

Brownie (HQ)

Site

HQ

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Outlook

Técnico

Departamento

Request Type

Incidencia

Creado

31/3/26, 12:50

Resuelto

Actualizado

31/3/26, 13:13

Asignado

Respondido

Mar 31, 2026 03:13 PM

Completado

First resp. due

Apr 1, 2026 02:50 PM

Due by

Apr 2, 2026 02:50 PM

Tiempo de resolución

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: — sin asignar —

Descripción

Microsoft Outlook
Profile Image
like   ECI Salamanca reaccionó a su mensaje lun 30/3/2026 11:11:00
Re: [solicitud con ID :##33009##] : No funciona la pantalla
Buenos días, Vemos que la pantalla lleva fuera de línea varios días pero ayer recuperó la conexión y hoy me sale online. De todas formas hemos reiniciado de forma remota la pantalla para que se inicie de nuevo, confirmadnos si hoy os funciona correcta

Cancelar suscripción


Declaración de privacidad

Este correo electrónico se genera mediante el uso de TEXTILES Y CONFECCIONES BROWNIE SL de Microsoft 365 y puede contener contenido controlado por TEXTILES Y CONFECCIONES BROWNIE SL.

ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.

Resolución

spam
JSON crudo (detalle completo)
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  "description": "\n\n\n\n<div style=\"margin:0px\" class=\"zm_2965943172089259021_parse_3515944818594700797\">\n<div>\n<table height=\"100%\" width=\"100%\" cellpadding=\"0\" cellspacing=\"0\" border=\"0\" style=\"border-spacing:0px\">\n<tbody>\n<tr>\n<td valign=\"top\" align=\"center\">\n<table align=\"center\" style=\"border-spacing:0px; width:600px; margin-right:auto; margin-left:auto\">\n<tbody>\n<tr>\n<td align=\"left\" style=\"padding:0px; margin:0px\">\n<table cellpadding=\"0\" cellspacing=\"0\" border=\"0\" style=\"border-spacing:0px; width:100%\">\n<tbody>\n<tr>\n<td align=\"center\" style=\"padding:0px\">\n<div>\n<table cellpadding=\"0\" cellspacing=\"0\" border=\"0\" style=\"border-spacing:0px; width:100%\">\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr>\n<td align=\"left\" style=\"padding:0px; margin:0px\">\n<table cellspacing=\"0\" cellpadding=\"0\" border=\"0\" align=\"center\" style=\"min-width:600px; width:100%; table-layout:fixed\">\n<tbody style=\"font-family:-apple-system, Segoe UI, HelveticaNeue-Bold, Helvetica Neue Bold, Helvetica Neue, Helvetica, Arial, sans-serif; font-size:14px\">\n<tr>\n<td style=\"background:rgb(0, 120, 212); height:72px\" height=\"72\">\n<table style=\"width:100%\">\n<tbody style=\"font-family:-apple-system, Segoe UI, HelveticaNeue-Bold, Helvetica Neue Bold, Helvetica Neue, Helvetica, Arial, sans-serif\">\n<tr>\n<td style=\"padding-left:20px; vertical-align:middle\">\n<div style=\"font-size:20px; color:white\">Microsoft Outlook</div>\n</td>\n<td style=\"text-align:right; padding-right:20px\"><img style=\"width:40px; height:auto\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7439245&amp;ACTION=FILE\"/></td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr>\n<td style=\"background:rgb(239, 246, 252); padding:10px 20px\">\n<table style=\"font-size:14px; width:100%\">\n<tbody style=\"font-family:-apple-system, Segoe UI, HelveticaNeue-Bold, Helvetica Neue Bold, Helvetica Neue, Helvetica, Arial, sans-serif\">\n<tr>\n<td rowspan=\"4\" style=\"vertical-align:top; width:32px\">\n<table>\n<tbody style=\"font-family:-apple-system, Segoe UI, HelveticaNeue-Bold, Helvetica Neue Bold, Helvetica Neue, Helvetica, Arial, sans-serif\">\n<tr>\n<td><img alt=\"Profile Image\" style=\"height:32px; width:32px; border-radius:16px; margin-right:10px\" height=\"32\" width=\"32\" src=\"https://outlook-1.cdn.office.net/assets/reaction/persona.png\"/>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n<td>\n<table>\n<tbody style=\"font-family:-apple-system, Segoe UI, HelveticaNeue-Bold, Helvetica Neue Bold, Helvetica Neue, Helvetica, Arial, sans-serif\">\n<tr>\n<td>\n<table style=\"border-spacing:0; white-space:nowrap\">\n<tbody style=\"font-family:-apple-system, Segoe UI, HelveticaNeue-Bold, Helvetica Neue Bold, Helvetica Neue, Helvetica, Arial, sans-serif\">\n<tr>\n<td><img alt=\"like\" style=\"height:16px; width:16px; border-radius:10%\" height=\"16\" width=\"16\" src=\"https://outlook-1.cdn.office.net/assets/reaction/like.png\"/>\n<span>&nbsp;</span> </td>\n<td style=\"font-weight:bold; white-space:normal\"><span style=\"padding-left:3px; padding-right:3px\">ECI Salamanca reaccionó a su mensaje</span>\n\nlun 30/3/2026 11:11:00 </td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr>\n<td style=\"white-space:normal\">\n<div style=\"font-weight:bold\">Re: [solicitud con ID :##33009##] : No funciona la pantalla</div>\n</td>\n</tr>\n<tr>\n<td style=\"white-space:normal\">\n<div>Buenos días, Vemos que la pantalla lleva fuera de línea varios días pero ayer recuperó la conexión y hoy me sale online. De todas formas hemos reiniciado de forma remota la pantalla para que se inicie de nuevo, confirmadnos si hoy os funciona correcta</div>\n</td>\n</tr>\n<tr>\n<td>\n<div style=\"color:rgb(16, 110, 190); font-weight:bold; padding-bottom:10px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://outlook.office365.com/owa/?ItemID=AAkALgAAAAAAHYQDEapmEc2byACqAC%2FEWg0Az5btqrO5TU24qZh9X2oetAAD2FBAVgAA&amp;exvsurl=1&amp;viewmodel=ReadMessageItem&amp;nativeOutlookCommand=openMessage\">Ir\n al mensaje</a></div>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr>\n<td></td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr>\n<td align=\"left\" style=\"padding:0px; margin:0px\">\n<table cellpadding=\"0\" cellspacing=\"0\" border=\"0\" align=\"center\" style=\"border-spacing:0px; width:648px; vertical-align:top; font-size:12px\">\n<tbody>\n<tr>\n<td align=\"left\" style=\"font-size:12px; line-height:16px; background-color:rgb(243, 242, 241); padding:24px 32px 24px 32px\">\n<div>\n<table cellpadding=\"0\" cellspacing=\"0\" border=\"0\" style=\"border-spacing:0px; width:100%\">\n<tbody>\n<tr>\n<td>\n<table cellspacing=\"0\" cellpadding=\"0\" border=\"0\">\n<tbody style=\"font-family:-apple-system, Segoe UI, HelveticaNeue-Bold, Helvetica Neue Bold, Helvetica Neue, Helvetica, Arial, sans-serif\">\n<tr>\n<td width=\"100%\" style=\"padding:0; border-collapse:collapse\">\n<p style=\"font-size:12px; font-weight:400; margin:10px 0 0 0\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://outlook.office365.com/mail/deeplink/unsubscribe?feature=ReactionDigestEmailDisabled\" style=\"color:rgb(123, 123, 123)\">Cancelar suscripción</a>\n</p>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr>\n<td align=\"left\" style=\"padding-top:10px; text-align:left\">\n<hr/>\n</td>\n</tr>\n<tr>\n<td align=\"left\" style=\"padding-top:10px; text-align:left\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=7439246&amp;ACTION=FILE\" alt=\"\" title=\"\" height=\"22\" width=\"90\" style=\"margin:0px; height:22px; width:90px\"/>\n</td>\n</tr>\n<tr>\n<td align=\"left\" style=\"padding-top:10px; text-align:left\">\n<table cellpadding=\"0\" cellspacing=\"0\" border=\"0\" style=\"border-spacing:0px; width:100%\">\n<tbody>\n<tr>\n<td align=\"left\" style=\"padding:0 4px 0 0; white-space:nowrap; font-size:12px; font-weight:400\">\n<p style=\"padding:0px; margin:0px; font-family:-apple-system, &quot;Segoe UI&quot;, HelveticaNeue-Bold, &quot;Helvetica Neue Bold&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://go.microsoft.com/fwlink/?LinkId=521839\" title=\"\" style=\"padding:0px; margin:0px; font-family:-apple-system, &quot;Segoe UI&quot;, HelveticaNeue-Bold, &quot;Helvetica Neue Bold&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; color:rgb(123, 123, 123); text-decoration:underline\">Declaración&nbsp;de&nbsp;privacidad</a>\n</p>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr>\n<td align=\"left\" style=\"padding-top:10px; text-align:left\">\n<table cellpadding=\"0\" cellspacing=\"0\" border=\"0\" style=\"border-spacing:0px; width:100%\">\n<tbody>\n<tr>\n<td align=\"left\">\n<p style=\"font-family:-apple-system, &quot;Segoe UI&quot;, HelveticaNeue-Bold, &quot;Helvetica Neue Bold&quot;, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; margin:0px; font-size:12px; color:rgb(123, 123, 123)\">\nEste correo electrónico se genera mediante el uso de TEXTILES Y CONFECCIONES BROWNIE SL de Microsoft 365 y puede contener contenido controlado por TEXTILES Y CONFECCIONES BROWNIE SL.</p>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<img src=\"https://northeuroper-notifyp.svc.ms:443/api/v2/tracking/method/View?mi=sIYb1mdzDEKd_yjDMewFqA&amp;si=ReactionDigest&amp;ca=OutlookReactionService\" height=\"1\" width=\"1\"/>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:&quot;Calibri&quot;; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br/>\n<p></p>\n</div>",
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