#33077 · positivos inventario dia 31.3
ID interno: 10918000011068219
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Inventarios
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
31/3/26, 9:13
Resuelto
9/4/26, 13:42
Actualizado
11/4/26, 14:09
Asignado
Apr 1, 2026 04:16 PM
Respondido
Apr 9, 2026 03:41 PM
Completado
Apr 11, 2026 04:09 PM
First resp. due
Apr 1, 2026 11:13 AM
Due by
Apr 2, 2026 11:13 AM
Tiempo de resolución
220.5 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Buenos días.
Hoy al realizar el inventario nos han salido 8 positivos reales que viendo los movimientos de nedap se recibieron SIN AVISO el 24 a las 18,33h y el 25 de marzo 12,50h.
El problema esta que no cuadra el día y la hora en la que supuestamente se han recepcionado, aunque realmente tengamos esas prendas, Al mirar el historial de recepciones hemos visto que en uno de los PT595427, aparecen estos productos.
Os adjunto el resultado del inventario para que veáis que son tanto los chalecos, los pantalones de lino y top asimétrico de lino, donde no encontramos el error.
¿nos podéis ayudar con esto?
Gracias.
Resolución
Hola,
Ya se hablo con la tienda y se reviso el inventario, era un error por cual el sistema no hizo bien los ajustes.
Un saludo.
Sergio.
Sergio.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, sans-serif; font-size:13px\"><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Hola,</span></span></b><br/></div><div><br/></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Ya se hablo con la tienda y se reviso el inventario, era un error por cual el sistema no hizo bien los ajustes.</span></span></b><br/></div><div><br/></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Un saludo. <br/>Sergio.</span></span></b><br/></div></div>",
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