#33066 · RV: EXT: Detalle bultos próxima entrega M007013
ID interno: 10918000011068029
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Software
Subcategoría
Nedap
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
31/3/26, 6:04
Resuelto
31/3/26, 13:07
Actualizado
2/4/26, 14:05
Asignado
Mar 31, 2026 03:06 PM
Respondido
Mar 31, 2026 03:06 PM
Completado
Apr 2, 2026 04:05 PM
First resp. due
Apr 1, 2026 08:04 AM
Due by
Apr 2, 2026 08:04 AM
Tiempo de resolución
7.0 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Buenos días,
Nos podeis cargar estos PT a la pala para poder recibir la mercancía.
Muchas gracias,
ILLA.
De: Avisos Automaticos Interface Brownie 17 <Brownie.avisosautomaticos@districenter.es>
Enviado el: lunes, 30 de marzo de 2026 17:39
Para: Illa <illa@browniespain.com>
Asunto: EXT: Detalle bultos próxima entrega M007013
Hola,
En la siguiente recepción de mercancía se entregarán los siguientes bultos:
Mercancía 25 Bultos
Consumibles 0 Bultos
Bultos Online 0 Bultos
Total Bultos 25 Bultos
Se adjunta documentación donde se detallan los pedidos de online y albaranes de mercancía.
En caso de incidencia por favor contactad con logistica@browniespain.com
Un saludo,
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
Resolución
Sergio.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, sans-serif\"><div style=\"font-size:13px\"><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Hola,</span></span></b><br/></div><div style=\"font-size:13px\"><br/></div><div style=\"\"><font color=\"#0000ff\"><span style=\"font-size:18px\"><b>Ya deberías haber podido recepcioanrlos.<br/><br/></b></span></font></div><div style=\"font-size:13px\"><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Un saludo. <br/>Sergio.</span></span></b><br/></div></div>",
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_7854360712127010432_parse_3694496572972873797\">\n<div class=\"x_370226834WordSection1\">\n<p class=\"MsoNormal\"><span style=\"\">Buenos días, </span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\">Nos podeis cargar estos PT a la pala para poder recibir la mercancía.\n</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\">Muchas gracias, \n</span></p>\n<p class=\"MsoNormal\"><span style=\"\">ILLA. </span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">De:</span></b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> Avisos Automaticos Interface Brownie 17 <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:Brownie.avisosautomaticos@districenter.es\">Brownie.avisosautomaticos@districenter.es</a>>\n<br/>\n<b>Enviado el:</b> lunes, 30 de marzo de 2026 17:39<br/>\n<b>Para:</b> Illa <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:illa@browniespain.com\">illa@browniespain.com</a>><br/>\n<b>Asunto:</b> EXT: Detalle bultos próxima entrega M007013</span></p>\n</div>\n</div>\n<p class=\"MsoNormal\"> </p>\n<p><span style=\"font-size:11.5pt\">Hola, </span></p>\n<p> </p>\n<p><span style=\"font-size:11.5pt\">En la siguiente recepción de mercancía se entregarán los siguientes bultos:\n</span></p>\n<p> </p>\n<p><span style=\"font-size:11.5pt\">Mercancía 25 Bultos</span></p>\n<p><span style=\"font-size:11.5pt\">Consumibles 0 Bultos</span></p>\n<p><span style=\"font-size:11.5pt\">Bultos Online 0 Bultos</span></p>\n<p><span style=\"font-size:11.5pt\">Total Bultos 25 Bultos</span></p>\n<p> </p>\n<p><span style=\"font-size:11.5pt\">Se adjunta documentación donde se detallan los pedidos de online y albaranes de mercancía.</span></p>\n<p> </p>\n<p><span style=\"font-size:11.5pt\">En caso de incidencia por favor contactad con <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:logistica@browniespain.com\">\nlogistica@browniespain.com</a></span></p>\n<p> </p>\n<p><span style=\"font-size:11.5pt\">Un saludo,</span></p>\n<p> </p>\n<div style=\"border:solid rgb(156, 101, 0) 1pt; padding:2pt 2pt 2pt 2pt\">\n<p class=\"MsoNormal\" style=\"line-height:12pt; background:rgb(255, 235, 156)\"><span style=\"font-size:10pt; font-family:"Calibri", sans-serif; color:rgb(156, 101, 0)\">ATENCIÓN:</span><span style=\"font-size:10pt; font-family:"Calibri", sans-serif; color:black\"> Este correo electrónico\n se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</span></p>\n</div>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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