#33057 · Cuenta personas
ID interno: 10918000011059367
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Software
Subcategoría
Power BI
Tipo
Incidencia
Canal
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
—
Request Type
Incidencia
Creado
30/3/26, 13:32
Resuelto
1/4/26, 15:11
Actualizado
3/4/26, 16:06
Asignado
Apr 1, 2026 05:10 PM
Respondido
Apr 1, 2026 05:11 PM
Completado
Apr 3, 2026 06:06 PM
First resp. due
Mar 31, 2026 03:32 PM
Due by
Apr 1, 2026 03:32 PM
Tiempo de resolución
49.7 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Mijalis Alexandros Méndiz
Descripción
Buenas tardes,
En la Roca tenemos problemas con él cuenta personas. Desde el sábado no se cargan los datos en el POWERBI y desde el domingo que no podemos ver los números en la web para actualizarlos en el brand portal (portal de la roca para los datos).
¿Se podría mirar?
Un saludo,
Rafaela Ramos
BROWNIE La Roca Village
Resolución
Hola, buenas tardes.
Hay datos de Afluencia para los días mencionados:
28/03
29/03
30/03
31/03
Saludos
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Hola, buenas tardes.<br/></div><div><br/></div><div>Hay datos de Afluencia para los días mencionados:<br/></div><div>28/03</div><div><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=7476002&ACTION=FILE\" orig_width=\"1203\" orig_height=\"217\" width=\"400\" height=\"72\"/><br/></div><div><br/></div><div>29/03<br/></div><div><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=7476003&ACTION=FILE\" orig_width=\"1203\" orig_height=\"217\" width=\"400\" height=\"72\"/><br/></div><div><br/></div><div>30/03<br/></div><div><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=7476004&ACTION=FILE\" orig_width=\"1203\" orig_height=\"217\" width=\"400\" height=\"72\"/><br/></div><div><br/></div><div>31/03<br/></div><div><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=7476005&ACTION=FILE\" orig_width=\"1203\" orig_height=\"217\" width=\"400\" height=\"72\"/><br/></div><div><br/></div><div>Saludos</div></div>",
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