#33056 · Impresora Canon
ID interno: 10918000011059353
Estado
Asignada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Hardware
Subcategoría
Impresora
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
30/3/26, 12:44
Resuelto
—
Actualizado
14/4/26, 11:20
Asignado
Apr 14, 2026 12:41 PM
Respondido
—
Completado
—
First resp. due
Mar 31, 2026 02:44 PM
Due by
Apr 1, 2026 02:44 PM
Tiempo de resolución
—
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
Buenos días,
La semana pasada nos llamaron de Canon, para preguntarnos por nuestra impresora, ya que estaban haciendo revisión de tiendas.
Nosotras en ECI Palma tenemos la marca Sharp de impresora, y al parecer esto no les constaba a ellos ya que se pensaban que nos habían instalado una nueva Canon hace ya tiempo, me preguntaban si sabía donde podía estar esta impresora porque les salía que debíamos tener una.
No sé si tenéis constancia de las impresoras instaladas o si sabéis algo de cuando se instalaron aquí en la isla.
¡Muchas gracias!
Eci Palma de Mallorca
BrownieSpain
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