#33053 · ERROR TARJETAS REGALO
ID interno: 10918000011059291
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
30/3/26, 12:01
Resuelto
30/3/26, 12:20
Actualizado
1/4/26, 13:05
Asignado
Mar 30, 2026 02:15 PM
Respondido
Mar 30, 2026 02:19 PM
Completado
Apr 1, 2026 03:05 PM
First resp. due
Mar 31, 2026 02:01 PM
Due by
Apr 1, 2026 02:01 PM
Tiempo de resolución
0.3 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
Buenos días,
Ha venido una clienta para que le mire lo que tiene de tarjeta regalo y tal y como os he comentado antes no nos deja ver el importe que tiene. Al hacer la venta y pasar la tarjeta regalo nos aparece a 0 pero ella nos asegura que tiene dinero.
Hemos mirado en movimientos y la clienta nos comenta que ella compro la tarjeta el 09/12/2025 a las 14:14 en nuestra tienda. Hemos comprobado este tiquet y es correcto. La tarjeta regalo tiene mas movimientos, pero suponemos que es de otra clienta porque las
reutilizamos. La clienta nos dice que gastó en enero en una tienda de Sevilla para un jersey pero que le sobraba dinero. Hemos mirado y efectivamente hay un movimiento de ese día con la tarjeta regalo. Copiando el numero de tiquet vemos que efectivamente
compró en Sevilla ese jersey 39,99 + una bolsa 0,10€ por lo que efectivamente sí le sobra dinero. Pero a nosotras no nos aparece. No se si quizas le pasaron mal la tarjeta regalo en Sevilla.
¿nos lo podríais mirar y decir que importe tiene realmente o como proceder?
El numero de tarjeta es 000600063412 emitida el 9/12.
Muchas gracias
Un saludo
Resolución
-
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_3545653397026423185_parse_5646358860177332031\">\n<div class=\"x_208394288elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nBuenos días,</div>\n<div class=\"x_208394288elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nHa venido una clienta para que le mire lo que tiene de tarjeta regalo y tal y como os he comentado antes no nos deja ver el importe que tiene. Al hacer la venta y pasar la tarjeta regalo nos aparece a 0 pero ella nos asegura que tiene dinero. </div>\n<div class=\"x_208394288elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div class=\"x_208394288elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nHemos mirado en movimientos y la clienta nos comenta que ella compro la tarjeta el 09/12/2025 a las 14:14 en nuestra tienda. Hemos comprobado este tiquet y es correcto. La tarjeta regalo tiene mas movimientos, pero suponemos que es de otra clienta porque las\n reutilizamos. La clienta nos dice que gastó en enero en una tienda de Sevilla para un jersey pero que le sobraba dinero. Hemos mirado y efectivamente hay un movimiento de ese día con la tarjeta regalo. Copiando el numero de tiquet vemos que efectivamente\n compró en Sevilla ese jersey 39,99 + una bolsa 0,10€ por lo que efectivamente sí le sobra dinero. Pero a nosotras no nos aparece. No se si quizas le pasaron mal la tarjeta regalo en Sevilla. </div>\n<div class=\"x_208394288elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div class=\"x_208394288elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n¿nos lo podríais mirar y decir que importe tiene realmente o como proceder?</div>\n<div class=\"x_208394288elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div class=\"x_208394288elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nEl numero de tarjeta es 000600063412 emitida el 9/12. </div>\n<div class=\"x_208394288elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div class=\"x_208394288elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nMuchas gracias</div>\n<div class=\"x_208394288elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nUn saludo</div>\n<div class=\"x_208394288elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n</div>",
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