#33026 · Problemas con tarjeta regalo
ID interno: 10918000011046757
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
29/3/26, 16:52
Resuelto
30/3/26, 7:56
Actualizado
1/4/26, 8:05
Asignado
Mar 30, 2026 09:54 AM
Respondido
Mar 30, 2026 09:56 AM
Completado
Apr 1, 2026 10:05 AM
First resp. due
Mar 31, 2026 08:00 AM
Due by
Apr 1, 2026 08:00 AM
Tiempo de resolución
15.1 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
Buenas tardes,
En la Roca, hemos tenido un problema con una tarjeta regalo que ha querido utilizar una clienta, la clienta realizo una compra en Santalo donde le dejaron la tarjeta a 0€ cuando aún le quedaban 9,91€.
Nosotras hemos vuelto a cargar la tarjeta desde datafono externo, pero nos ha dado error a la hora de canjearla. Cuando a querido pagar, la nueva prenda que se llevaba con la tarjeta regalos, hemos seguido los pasos, introducíamos la cantidad y luego le dábamos
a efectivo ya que quería pagar la diferencia así y se nos bloqueaba, lo hemos probado con las otras formas de pago y hemos obtenido lo mismo.
Finalmente hemos cobrado los 9,91€ por datafono externo y pagado la diferencia con efectivo que nos ha proporcionado la clienta.
Nos descuadrara la caja por 19,82€ por datafono externo.
Adjunto ticket y tarjeta regalo.
Un saludo,
Rafaela.
La Roca Village
Brownie Spain
Resolución
-
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_5998085573813099073_parse_8968236311207380938\">\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_21642720elementToProof\">\nBuenas tardes, </div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_21642720elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_21642720elementToProof\">\nEn la Roca, hemos tenido un problema con una tarjeta regalo que ha querido utilizar una clienta, la clienta realizo una compra en Santalo donde le dejaron la tarjeta a 0€ cuando aún le quedaban 9,91€.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_21642720elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_21642720elementToProof\">\nNosotras hemos vuelto a cargar la tarjeta desde datafono externo, pero nos ha dado error a la hora de canjearla. Cuando a querido pagar, la nueva prenda que se llevaba con la tarjeta regalos, hemos seguido los pasos, introducíamos la cantidad y luego le dábamos\n a efectivo ya que quería pagar la diferencia así y se nos bloqueaba, lo hemos probado con las otras formas de pago y hemos obtenido lo mismo.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_21642720elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_21642720elementToProof\">\nFinalmente hemos cobrado los 9,91€ por datafono externo y pagado la diferencia con efectivo que nos ha proporcionado la clienta.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_21642720elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_21642720elementToProof\">\nNos descuadrara la caja por 19,82€ por datafono externo.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_21642720elementToProof\">\nAdjunto ticket y tarjeta regalo.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_21642720elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_21642720elementToProof\">\nUn saludo,</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_21642720elementToProof\">\nRafaela. </div>\n<div class=\"x_21642720elementToProof\" id=\"x_21642720Signature\">\n<p style=\"margin:0cm; font-family:Calibri, sans-serif; font-size:11pt\" class=\"x_21642720elementToProof\">\n<span style=\"font-size:16pt; color:rgb(47, 84, 150)\"><b>La Roca Village</b></span></p>\n<p style=\"margin:0cm; font-family:Calibri, sans-serif; font-size:11pt\" class=\"x_21642720elementToProof\">\n<span style=\"font-size:16pt; color:rgb(47, 84, 150)\"><b>Brownie Spain</b></span></p>\n<p style=\"margin:0cm; font-family:Calibri, sans-serif; font-size:11pt\" class=\"x_21642720elementToProof\">\n<span style=\"font-size:16pt; color:rgb(47, 84, 150)\"><b> </b></span></p>\n</div>\n</div>",
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