#33018 · DEVOLUCIONES PROGRAMA NUEVO
ID interno: 10918000011046609
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Procedimientos LSRetail
Tipo
Consulta
Canal
SLA
—
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Consulta
Creado
28/3/26, 11:37
Resuelto
31/3/26, 12:50
Actualizado
2/4/26, 13:05
Asignado
Mar 30, 2026 12:45 PM
Respondido
Mar 30, 2026 12:48 PM
Completado
Apr 2, 2026 03:05 PM
First resp. due
—
Due by
—
Tiempo de resolución
73.2 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Miguel Bru
Descripción
buenos días,
Cuando hicimos la formación del programa nuevo nos comentasteis que al hacer una devolución teníamos que seleccionar devolución, pasar el código de barras y darle a seleccionar las prendas que el cliente quería devolver ya que el botón de leer etiquetas no
funcionaba bien y se seleccionaban todas las prendas del tiquet. Ayer al hacer esto si seleccionábamos una prenda nos sale un mensaje que nos aparece a ver si queremos anular una venta. Probamos con leer etiquetas y vimos que
si funcionaba bien, pero el problema es cuando nos vienen con una etiqueta que la placa no lee bien o que está medio rota (cosa que sucede mucho) que tendremos que darle a seleccionar prenda.
Adjunto foto del mensaje.
Un saludo
Enviado desde
Outlook para iOS
Resolución
Revisión.
JSON crudo (detalle completo)
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