#33013 · Mensaje de error devoluciones
ID interno: 10918000011046533
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Configuración Local
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
27/3/26, 20:44
Resuelto
31/3/26, 17:37
Actualizado
2/4/26, 18:05
Asignado
Mar 30, 2026 10:17 AM
Respondido
Mar 31, 2026 07:37 PM
Completado
Apr 2, 2026 08:05 PM
First resp. due
Mar 31, 2026 08:00 AM
Due by
Apr 1, 2026 08:00 AM
Tiempo de resolución
92.9 h
Overdue
NoFirst resp. overdue
SíEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Miguel Bru
Descripción
Buenas tardes,
queríamos simplemente poneros en sobre aviso, de un mensaje que nos ha salido hoy mismo haciendo una devolución.
Hoy a la tarde al querer hacer una devolución, nos ha saltado un mensaje inusual, nada más picar el código de barras. En este, nos daba la opción de anular el cobro de la prenda, indicando que se devolvería el dinero al número de tarjeta con la que se pagó. Con esto teníamos los botones de SI o No, le hemos sacado a No y ha seguido la devolución se ha hecho correctamente, pero en caso de haber más clientela y con ello más ritmo en el cobro, podríamos haberle indicado mal por descuido.
Aprovecho también este mensaje, para hacer un pequeño Feedback del nuevo sistema de los TPV. Nos da muchos errores. Además de atascarse continuamente, nos ocurren este tipo de situaciones raras como la que he mencionado previamente. Incluso creemos que nos ha anulado alguna operación que ya estaba bien terminada y pagada. Esto es una suposición, pero (del lunes 23) nos sobraron 2,90€, el importe de una bolsa de tela, articulo que ese día vendimos individualmente muchas veces y se cobro correctamente. Al ver esta situación comprobamos las transacciones y podíamos enumerar mas de los que nos constan en el X Report. Junto con esto otros errores que creo que ya os constan, como la impresión de hasta 5 tickets tras un error en el pago con tarjeta, el bloqueo de la caja fuerte u error en la lectura de artículos,
Comentadnos si podemos hacer cualquier cosa para mejorar esta situación,
Un saludo,
Garbera
Resolución
Solucionado.
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_5098203036221912771_parse_6136208954179023807\">\n<div class=\"x_140100559WordSection1\">\n<p class=\"MsoNormal\">Buenas tardes, </p>\n<p class=\"MsoNormal\">queríamos simplemente poneros en sobre aviso, de un mensaje que nos ha salido hoy mismo haciendo una devolución.</p>\n<p class=\"MsoNormal\">Hoy a la tarde al querer hacer una devolución, nos ha saltado un mensaje inusual, nada más picar el código de barras. En este, nos daba la opción de anular el cobro de la prenda, indicando que se devolvería el dinero al número de tarjeta\n con la que se pagó. Con esto teníamos los botones de SI o No, le hemos sacado a No y ha seguido la devolución se ha hecho correctamente, pero en caso de haber más clientela y con ello más ritmo en el cobro, podríamos haberle indicado mal por descuido.\n</p>\n<p class=\"MsoNormal\">Aprovecho también este mensaje, para hacer un pequeño Feedback del nuevo sistema de los TPV. Nos da muchos errores. Además de atascarse continuamente, nos ocurren este tipo de situaciones raras como la que he mencionado previamente. Incluso\n creemos que nos ha anulado alguna operación que ya estaba bien terminada y pagada. Esto es una suposición, pero (del lunes 23) nos sobraron 2,90€, el importe de una bolsa de tela, articulo que ese día vendimos individualmente muchas veces y se cobro correctamente.\n Al ver esta situación comprobamos las transacciones y podíamos enumerar mas de los que nos constan en el X Report. Junto con esto otros errores que creo que ya os constan, como la impresión de hasta 5 tickets tras un error en el pago con tarjeta, el bloqueo\n de la caja fuerte u error en la lectura de artículos,</p>\n<p class=\"MsoNormal\">Comentadnos si podemos hacer cualquier cosa para mejorar esta situación,\n</p>\n<p class=\"MsoNormal\">Un saludo, </p>\n<p class=\"MsoNormal\">Garbera</p>\n</div>\n</div>",
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