#33002 · limpieza pt
ID interno: 10918000011046341
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Recepción de Mercancía
Tipo
Petición
Canal
SLA
—
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Petición
Creado
27/3/26, 12:57
Resuelto
27/3/26, 13:05
Actualizado
29/3/26, 14:04
Asignado
Mar 27, 2026 02:03 PM
Respondido
Mar 27, 2026 02:05 PM
Completado
Mar 29, 2026 04:04 PM
First resp. due
—
Due by
—
Tiempo de resolución
0.1 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Miguel Bru
Descripción
Buenas tardes, os facilitamos el número de pt que necesitamos que nos limpiéis de la zebra.
PT595153 de ECI – HUELVA
Gracias de antemano.
Un saludo.
Resolución
JSON crudo (detalle completo)
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