#32984 · Pregunta acerca de una venta
ID interno: 10918000011023997
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Others
Tipo
Consulta
Canal
SLA
—
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Consulta
Creado
26/3/26, 14:49
Resuelto
31/3/26, 15:17
Actualizado
2/4/26, 16:05
Asignado
Mar 31, 2026 05:16 PM
Respondido
Mar 31, 2026 05:16 PM
Completado
Apr 2, 2026 06:05 PM
First resp. due
—
Due by
—
Tiempo de resolución
120.5 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Buenas tardes,
Acabamos de realizar una venta que en un principio nos había denegado la tarjeta. Después de volver a intentar la operación, nos ha cobrado con normalidad, pero nos ha salido también el papelito pequeño que podéis ver en la foto que dejo adjuntada.
Suele ser uno de los papeles que salen cuando nos deniega una venta, pero la transacción nos aparece reflejada correctamente en Infinitypay.
¿Supone algún problema o está todo correcto?
Muchas gracias,
Un saludo
Resolución
Hola,
La venta se realizo correctamente esto ticket que salieron fueron por el fallo de lectura de la tarjeta.
Un saludo.
Sergio.
Sergio.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, sans-serif; font-size:13px\"><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Hola,</span></span></b><br/></div><div><br/></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">La venta se realizo correctamente esto ticket que salieron fueron por el fallo de lectura de la tarjeta.</span></span></b><br/></div><div><br/></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Un saludo. <br/>Sergio.</span></span></b><br/></div></div>",
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