#32979 · ERROR TRANSACCIÓN PALMA DE MALLORCA
ID interno: 10918000011023923
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Others
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
26/3/26, 12:43
Resuelto
26/3/26, 14:27
Actualizado
28/3/26, 15:03
Asignado
Mar 26, 2026 03:26 PM
Respondido
Mar 26, 2026 03:27 PM
Completado
Mar 28, 2026 04:03 PM
First resp. due
Mar 27, 2026 01:43 PM
Due by
Mar 30, 2026 01:43 PM
Tiempo de resolución
1.7 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
Buenas tardes,
Ahora, al igual que ayer, ha pagado una clienta por InfinityPay 59,80€, pero el TPV se ha quedado bloqueado y no ha guardado la transacción, por lo que la hemos vuelto a pasar por TPV pero como datáfono externo ya que la clienta llevaba rato esperando y estaba enfadada (hemos comprobado que estuviera el pago hecho a través de la página de InfinityPay).
En InfinityPay aparece el pago en el número de ticket 0000000A08000151429 pero al volverlo a pasar por TPV (con dat. externo) ha salido el número 0000000A08000151430.
En resumen, hay una transacción en InfinityPay no reflejada en TPV que está pasada después como datáfono externo para que así quedara correctamente.
Muchas gracias
Resolución
Gracias por comunicarlo. Saludos!
JSON crudo (detalle completo)
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"cost_per_hour": "0",
"is_technician": true
},
"submitted_on": {
"value": "1774535254373",
"display_value": "Mar 26, 2026 03:27 PM"
}
},
"technician": {
"id": "10918000002669053",
"name": "N1 Support",
"site": {
"id": "10918000000794001"
},
"phone": null,
"mobile": null,
"email_id": "n1support@browniespain.com",
"sms_mail": null,
"job_title": null,
"last_name": "Support",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=20094128568&t=user&height=60&width=60",
"department": {
"id": "10918000000174683"
},
"first_name": "N1",
"user_scope": "internal_user",
"employee_id": null,
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": "0",
"is_technician": true
},
"udf_fields": {
"udf_char2": "Remoto",
"udf_char3": "No"
},
"attachments": [],
"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_72866297893351733_parse_3387737049743432811\">\n<div class=\"x_1977725207WordSection1\">\n<p class=\"MsoNormal\">Buenas tardes,</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Ahora, al igual que ayer, ha pagado una clienta por InfinityPay 59,80€, pero el TPV se ha quedado bloqueado y no ha guardado la transacción, por lo que la hemos vuelto a pasar por TPV pero como datáfono externo ya que la clienta llevaba\n rato esperando y estaba enfadada (hemos comprobado que estuviera el pago hecho a través de la página de InfinityPay).</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">En InfinityPay aparece el pago en el número de ticket 0000000A08000151429 pero al volverlo a pasar por TPV (con dat. externo) ha salido el número 0000000A08000151430.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">En resumen, hay una transacción en InfinityPay no reflejada en TPV que está pasada después como datáfono externo para que así quedara correctamente.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Muchas gracias</p>\n</div>\n</div>",
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"value": "32979",
"display_value": "32979"
},
"due_by_time": {
"value": "1774871011994",
"display_value": "Mar 30, 2026 01:43 PM"
},
"is_reopened": false,
"maintenance": null,
"subcategory": {
"id": "10918000000406260",
"name": "Others"
},
"closure_info": {
"closure_code": null,
"closure_comments": "Aged request was closed",
"requester_ack_comments": "Aged request was closed",
"requester_ack_resolution": false
},
"created_time": {
"value": "1774529009998",
"display_value": "Mar 26, 2026 01:43 PM"
},
"deleted_time": null,
"is_escalated": false,
"request_type": {
"id": "10918000000010007",
"name": "Incidencia"
},
"time_elapsed": "6245000",
"assigned_time": {
"value": "1774535193455",
"display_value": "Mar 26, 2026 03:26 PM"
},
"resolved_time": {
"value": "1774535254353",
"display_value": "Mar 26, 2026 03:27 PM"
},
"completed_time": {
"value": "1774710218652",
"display_value": "Mar 28, 2026 04:03 PM"
},
"responded_time": {
"value": "1774535254373",
"display_value": "Mar 26, 2026 03:27 PM"
},
"approval_status": null,
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"unreplied_count": 0,
"last_updated_time": {
"value": "1774710218665",
"display_value": "Mar 28, 2026 04:03 PM"
},
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"completed_by_denial": false,
"email_ids_to_notify": [
"cierres@browniespain.com",
"marina.gramage@browniespain.com",
"olivia.torres@browniespain.com"
],
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"value": "1774615410996",
"display_value": "Mar 27, 2026 01:43 PM"
},
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}