#32928 · Error acceso PowerBi

ID interno: 10918000011023001

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Estado

Cerrada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Software

Subcategoría

Power BI

Tipo

Incidencia

Canal

E-Mail

SLA

SLA Soporte HQ

Grupo

Brownie (HQ)

Site

HQ

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Carolina Gómez

Técnico

Mijalis Alexandros Méndiz

Departamento

Request Type

Incidencia

Creado

24/3/26, 9:06

Resuelto

24/3/26, 12:19

Actualizado

26/3/26, 13:02

Asignado

Mar 24, 2026 11:04 AM

Respondido

Mar 24, 2026 01:19 PM

Completado

Mar 26, 2026 02:02 PM

First resp. due

Mar 25, 2026 10:06 AM

Due by

Mar 26, 2026 10:06 AM

Tiempo de resolución

3.2 h

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: Mijalis Alexandros Méndiz

Descripción

Buenos días, estoy intentando acceder a este PowerBi que me comparte Álex Baqués,
pero me devuelve error desconocido. ¿Seríais tan amables de echarme una mano?


Mil gracias 📦👗

New_Logo_01_.gif

Carolina Gómez
Operations & Logistics

   

C/ Castanyer 29
08022 - Barcelona, Spain
+34 932 377 066

www.browniespain.com


La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.




Resolución

Hola Carolina,

Ese enlace que te han dado no es correcto, ya que es un enlace de autenticación de microsoft y no un enlace de Power BI. Para acceder al informe sigue los siguientes pasos:

  1. Accede a la página de inicio https://app.powerbi.com/ donde tendrás que iniciar sesión con tu cuenta de Brownie
  2. Si ya has iniciado, En la página de inicio busca en el menú de la izquierda la sección Workspaces o Áreas de trabajo y selecciona el área de trabajo Dashboard Logística - Brownie (este enlace  también sirve para acceder).

  3. Una vez dentro del área de trabajo verás los informes disponibles (aquellos objetos que poen Report o Informe).
Saludos.

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    "content": "<div class=\"personalize-wrapper\" style=\"font-family:&quot;PT Sans&quot;, Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Hola Carolina,<br/></div><div><br/></div><div>Ese enlace que te han dado no es correcto, ya que es un enlace de autenticación de microsoft y no un enlace de Power BI. Para acceder al informe sigue los siguientes pasos:<br/></div><div><br/></div><ol><li>Accede a la página de inicio&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://app.powerbi.com/\">https://app.powerbi.com/</a>&nbsp;donde tendrás que iniciar sesión con tu cuenta de Brownie<br/></li><li>Si ya has iniciado, En la página de inicio busca en el menú de la izquierda la sección Workspaces o Áreas de trabajo y selecciona el área de trabajo&nbsp;Dashboard Logística - Brownie (este <a target=\"_blank\" rel=\"noreferer\" href=\"https://app.powerbi.com/groups/ffb4997d-941c-452c-8d1a-fe90a7e1c5ec/list?experience=power-bi\">enlace </a>&nbsp;también sirve para acceder).<br/><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=7410013&amp;ACTION=FILE\" orig_width=\"664\" orig_height=\"926\" width=\"400\" height=\"557\"/><br/></li><li>Una vez dentro del área de trabajo verás los informes disponibles (aquellos objetos que poen Report o Informe).<br/><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=7410015&amp;ACTION=FILE\" orig_width=\"1878\" orig_height=\"928\" width=\"400\" height=\"197\"/></li></ol><div>Saludos.</div><div><br/></div></div>",
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font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1789622280elementToProof\">\npero me devuelve error desconocido. ¿Seríais tan amables de echarme una mano?</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1789622280elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1789622280elementToProof\">\n<img style=\"max-width:867px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7412007&amp;ACTION=FILE\"/></div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1789622280elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1789622280elementToProof\">\nMil gracias 📦👗</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div id=\"x_1789622280Signature\">\n<table style=\"width:635px\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td style=\"vertical-align:top; width:125px\">\n<p style=\"margin:0.1pt; font-family:Arial; font-size:9pt; color:rgb(61, 61, 63)\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" style=\"margin-top:0px; margin-bottom:0px\" href=\"https://www.browniespain.com/\"><img style=\"width:95px; height:95px; margin-top:0px; margin-bottom:0px\" height=\"95\" width=\"95\" alt=\"New_Logo_01_.gif\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7412008&amp;ACTION=FILE\"/></a></p>\n</td>\n<td style=\"vertical-align:top; color:rgb(61, 61, 63); width:230px\">\n<p style=\"margin-top:1em; margin-bottom:1em; font-family:Arial; font-size:9pt\">\n<b>Carolina Gómez</b><br/>\n<span style=\"font-size:8pt\">Operations &amp; Logistics</span><br/>\n<br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" style=\"margin-top:0px; margin-bottom:0px\" class=\"x_1789622280x_socialLink\" href=\"https://www.facebook.com/browniespain\"><img style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" height=\"18\" width=\"18\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7412009&amp;ACTION=FILE\"/></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" style=\"margin-top:0px; margin-bottom:0px\" class=\"x_1789622280x_socialLink\" href=\"https://instagram.com/browniespain\"><img style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" height=\"18\" width=\"18\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7412010&amp;ACTION=FILE\"/></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" style=\"margin-top:0px; margin-bottom:0px\" class=\"x_1789622280x_socialLink\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><img style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" height=\"18\" width=\"18\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7412011&amp;ACTION=FILE\"/></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" style=\"margin-top:0px; margin-bottom:0px\" class=\"x_1789622280x_socialLink\" href=\"https://es.linkedin.com/company/brownie\"><img style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" height=\"18\" width=\"18\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7412012&amp;ACTION=FILE\"/></a></p>\n</td>\n<td style=\"border-left:1px solid rgb(61, 61, 63); padding-left:20px; vertical-align:top; width:280px\">\n<p style=\"margin-top:1em; margin-bottom:1em; font-family:Arial; font-size:9pt\">\n<span style=\"color:rgb(0, 0, 0)\">C/ Castanyer 29<br/>\n08022 - Barcelona, Spain<br/>\n</span><span style=\"color:rgb(61, 61, 63)\">+34 932 377 066<br/>\n<br/>\n</span><span style=\"color:rgb(155, 155, 155)\"><a target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:rgb(155, 155, 155); margin-top:0px; margin-bottom:0px\" href=\"http://www.browniespain.com/\">www.browniespain.com</a></span></p>\n</td>\n</tr>\n<tr>\n<td style=\"vertical-align:top; width:635px\" colspan=\"3\">\n<p style=\"text-align:justify; margin:0.1pt; font-family:Arial; font-size:6pt; color:rgb(186, 186, 186)\">\n<br/>\n</p>\n<p style=\"text-align:justify; margin:0.1pt; font-family:Arial; font-size:6pt; color:rgb(186, 186, 186)\">\nLa información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos\n han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión,\n portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:personal@browniespain.com\">personal@browniespain.com</a>&nbsp;Si\n usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</p>\n</td>\n</tr>\n</tbody>\n</table>\n<p style=\"margin:0.1pt; font-family:Arial\"><br/>\n</p>\n<p style=\"margin:0.1pt; font-family:Arial\"><br/>\n</p>\n<p style=\"margin-top:0pt; margin-bottom:5pt; font-family:ARIAL; font-size:10pt\">\n<br/>\n</p>\n</div>\n</div>",
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