#32909 · RV:
ID interno: 10918000011015001
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Hardware
Subcategoría
Others
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
23/3/26, 12:31
Resuelto
23/3/26, 15:13
Actualizado
25/3/26, 16:02
Asignado
Mar 23, 2026 02:43 PM
Respondido
Mar 23, 2026 04:13 PM
Completado
Mar 25, 2026 05:02 PM
First resp. due
Mar 24, 2026 02:55 PM
Due by
Mar 25, 2026 02:55 PM
Tiempo de resolución
2.7 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
De: Eliana Garcia <eliana.garcia@browniespain.com>
Enviado el: lunes, 23 de marzo de 2026 13:11
Para: ECI Preciados <ecipreciados@browniespain.com>
Asunto: RE:
Hola chicas,
Le aviso a mis compañeros para que lo revisen y porfa enviad el ticket a soporte para que ellos puedan revisarlo y asignárselo.
Un saludo.
|
C/ Castanyer 29 |
||
|
La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada. |
||
De: ECI Preciados <ecipreciados@browniespain.com>
Enviado: lunes, 23 de marzo de 2026 13:06
Para: Eliana Garcia <eliana.garcia@browniespain.com>
Asunto:
Hola,
Eliana, no se si podremos hacer inventario, no podemos conectarnos a la wifi ni del corte ni a la nuestra, lo he intentado varias veces y no hay manera.
Si podéis ayudarnos…
Gracias, un saludo
Resolución
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_4457835206770602615_parse_3127229492297461880\">\n<div class=\"x_1031150740WordSection1\">\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> </span></p>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">De:</span></b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> Eliana Garcia <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:eliana.garcia@browniespain.com\">eliana.garcia@browniespain.com</a>>\n<br/>\n<b>Enviado el:</b> lunes, 23 de marzo de 2026 13:11<br/>\n<b>Para:</b> ECI Preciados <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:ecipreciados@browniespain.com\">ecipreciados@browniespain.com</a>><br/>\n<b>Asunto:</b> RE: </span></p>\n</div>\n</div>\n<p class=\"MsoNormal\"> </p>\n<div>\n<p class=\"MsoNormal\"><span style=\"color:black\">Hola chicas,</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"color:black\"> </span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"color:black\">Le aviso a mis compañeros para que lo revisen y porfa enviad el ticket a soporte para que ellos puedan revisarlo y asignárselo.</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"color:black\"> </span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"color:black\">Un saludo.</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"color:black\"> </span></p>\n</div>\n<div id=\"x_1031150740Signature\">\n<table class=\"x_1031150740MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"635\" style=\"width:476.25pt\">\n<tbody>\n<tr>\n<td width=\"125\" valign=\"top\" style=\"width:93.75pt; padding:0cm 0cm 0cm 0cm\">\n<p style=\"margin-right:0.1pt; margin-bottom:0cm; margin-left:0.1pt; margin-bottom:0.0001pt\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; text-decoration:none\"><img border=\"0\" width=\"95\" height=\"95\" style=\"width:0.9895in; height:0.9895in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7408006&ACTION=FILE\" alt=\"New_Logo_01_.gif\"/></span></a><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"></span></p>\n</td>\n<td width=\"230\" valign=\"top\" style=\"width:172.5pt; padding:0cm 0cm 0cm 0cm\">\n<p><b><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\">Eliana Garcia</span></b><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"><br/>\n</span><span style=\"font-size:8pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\">IT - Retail Project Operations</span><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"><br/>\n<br/>\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7408007&ACTION=FILE\"/></span></a><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7408008&ACTION=FILE\"/></span></a><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7408009&ACTION=FILE\"/></span></a><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7408010&ACTION=FILE\"/></span></a><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"></span></p>\n</td>\n<td width=\"280\" valign=\"top\" style=\"width:210pt; border:none; border-left:solid rgb(61, 61, 63) 1pt; padding:0cm 0cm 0cm 15pt\">\n<p><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:black\">C/ Castanyer 29<br/>\n08022 - Barcelona, Spain<br/>\n</span><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\">+34 932 377 066<br/>\n+34 <a target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color:rgb(61, 61, 63)\">140</span></a><br/>\n</span><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(155, 155, 155)\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\"><span style=\"color:rgb(155, 155, 155)\">www.browniespain.com</span></a></span><span style=\"font-size:9pt; font-family:"Arial", sans-serif\"></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"635\" colspan=\"3\" valign=\"top\" style=\"width:476.25pt; padding:0cm 0cm 0cm 0cm\">\n<p style=\"margin:0.1pt; text-align:justify\"><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\"> </span></p>\n<p style=\"margin:0.1pt; text-align:justify\"><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada,\n y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos\n por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición\n a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:personal@browniespain.com\">personal@browniespain.com</a> Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos\n que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</span></p>\n</td>\n</tr>\n</tbody>\n</table>\n<p style=\"margin:0.1pt\"><span style=\"font-family:"Arial", sans-serif\"> </span></p>\n<p style=\"margin:0.1pt\"><span style=\"font-family:"Arial", sans-serif\"> </span></p>\n<p style=\"margin-bottom:5pt\"><span style=\"font-size:10pt; font-family:"Arial", sans-serif\"> </span></p>\n</div>\n<div class=\"MsoNormal\" align=\"center\" style=\"text-align:center\">\n<hr/>\n</div>\n<div id=\"x_1031150740divRplyFwdMsg\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif; color:black\">De:</span></b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif; color:black\"> ECI Preciados <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:ecipreciados@browniespain.com\">ecipreciados@browniespain.com</a>><br/>\n<b>Enviado:</b> lunes, 23 de marzo de 2026 13:06<br/>\n<b>Para:</b> Eliana Garcia <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:eliana.garcia@browniespain.com\">eliana.garcia@browniespain.com</a>><br/>\n<b>Asunto:</b> </span></p>\n<div>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>\n<div>\n<div>\n<p class=\"x_1031150740xmsonormal\"><span>Hola,</span></p>\n<p class=\"x_1031150740xmsonormal\"><span> </span></p>\n<p class=\"x_1031150740xmsonormal\"><span>Eliana, no se si podremos hacer inventario, no podemos conectarnos a la wifi ni del corte ni a la nuestra, lo he intentado varias veces y no hay manera.</span></p>\n<p class=\"x_1031150740xmsonormal\"><span>Si podéis ayudarnos…</span></p>\n<p class=\"x_1031150740xmsonormal\"><span> </span></p>\n<p class=\"x_1031150740xmsonormal\"><span>Gracias, un saludo</span></p>\n</div>\n</div>\n</div>\n</div>",
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